LAQUONDA Shelton
General Manager
Germantown,MD
Summary
Transformational leader with expertise in driving operational improvements and strategic initiatives. Focused on fostering collaboration and delivering impactful results. Skilled in addressing complex challenges, streamlining processes, and enhancing workplace culture.
Overview
1
1
Certification
11
11
years of professional experience
Work History
General Manager (GM)
Krispy Kreme Doughnuts
Gambrills, MD
01.2023 - 07.2026
- I serve as a role model for customers' first behaviors according to company standards, Building a team of customer-focused employees through Coaching and performance management, Monitored product quality to meet kk standards., ensure all store property is up to good working conditions, directing and managing store sales, achieving business plan objectives and profitability according to store operating plan and established financial goals, demonstrate safety consciousness and promote store safety, maintain a high level of store sanitation and cleanliness, understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance understand production process and maintain a schedule that guarantees high quality, coordinate production schedules to meet customer demands and minimize labor hours, communicated with corporate office personnel promptly. Opening and closing store, cash handling, and Performed various tasks to support store operations
- Directed daily operations to enhance customer satisfaction and operational efficiency.
- Implemented strategic initiatives to drive revenue growth and market penetration.
- Oversaw staff training programs, fostering a culture of excellence and accountability.
Facility Manager
Cunningham Research
Montgomery Village, MD
07.2017 - 12.2023
- Specialized in central location testing, mobile research, home use testing, focus groups, facial coding, mystery shopping, and sampling new products pre-launch, enhancing consumer insights through comprehensive data collection, processing, tabulation, and analysis across various studio settings, including sensory booths and test kitchens.
- Oversaw maintenance operations to ensure optimal facility performance and safety compliance.
- Managed vendor relationships, negotiating contracts to enhance service delivery and cost-effectiveness.
- Implemented preventative maintenance programs, reducing equipment downtime and operational disruptions.
Supervisor
Advance Auto Parts
Rockville, MD
07.2015 - 08.2017
- Developed and maintained professional customer relationships to drive program growth. Committed to inspiring the team, open and close the store, accountable for achieving financial metrics, maintaining service and appearance standard, ensuring execution of all inventory, operational and cash handling standards, selection in hiring, development, performance mgm, coaching, scheduling and engagement of store team members, answering phones, taking orders and embracing diversity and fostering a respectful environment for team members and customers etc.
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored team members to enhance performance and efficiency.
- Implemented process improvements that streamlined workflow and reduced downtime.
Education
Certificate of Achievement - Vocational School Certificate
Montgomery College
Rockville, MDGED - High School Equivalency Diploma
Montgomery College
Rockville, MDSkills
- Operations management
- Revenue growth strategies
- Operational excellence
- Staff development
- Employee training
- Team leadership
- Visionary leadership
- Problem resolution
- Client relationship management
- Customer engagement
- Multitasking
- Collaborative team member
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Certification
02/2025, ServeSafe certification, ansi cfb, 01/2024, md one stop, maryland, 01/2024, One-Stop Certificate, 01/2024, One-Stop Certificate Maryland
Timeline
General Manager (GM)
Krispy Kreme Doughnuts
01.2023 - 07.2026
Facility Manager
Cunningham Research
07.2017 - 12.2023
Supervisor
Advance Auto Parts
07.2015 - 08.2017
Certificate of Achievement - Vocational School Certificate
Montgomery College
GED - High School Equivalency Diploma
Montgomery College
Occupational Licenses, Certificates and Training
Occupational Licenses, Certificates and Training