Hameedah Karriem
Travel Manager / Program Analyst II
Lexington Park,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager (GM)
Spring Hill Suites
Prince Frederick, MD, MD
06.2020 - 10.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Diminished financial discrepancies, monitored quotes, production and material planning, A/P and A/R accounting programs and bank reconciliations.
- Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements.
Assistant General Manager
Spring Hill Suites
Prince Frederick, MD
08.2019 - 06.2020
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Diminished financial discrepancies, monitored quotes, production and material planning, A/P and A/R accounting programs and bank reconciliations.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Directed safety operations and maintained, clean work environment in adherence to FDA and OSHA requirements.
General Manager
LaQuinta Inn & Suites
California, MD
07.2017 - 01.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Lead Event Specialist
Crossmark
Plano, TX
11.2013 - 06.2015
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Researched, designed, implemented and tracked advertising and public relations activities.
- Maintained high level of understanding of industry standards and trends.
- Managed company standards for all marketing collateral and oversaw consistent application.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
Store Manager
Family Dollar Stores Inc
Lexington Park, MD
01.2011 - 08.2012
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Answered questions about store policies and addressed customer concerns.
- Examined merchandise to verify correct pricing and attractive displays.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Great Mills High School
Great Mills, MD06.1995
Skills
- Office administration
- Professional / Detail-oriented
- Outstanding Customer service
- Human resources (3 years)
- MS Office (3 years)
- Operations (5 years)
- Outstanding communication skills
- Problem Solving (5 years)
- Receptionist (3 year)
- Team Building (7 years)
- Microsoft Word / Excel (10 years)
- Inventory Management (7 years)
- Operations Management
- Performance Management
- Time management
- Typing 40 Wpm
Certification
- Operation Management January 2019 to Present
- Human Resource January 2019 to Present
- Customer Service Skills January 2019 to Present
Timeline
General Manager (GM)
Spring Hill Suites
06.2020 - 10.2021
Assistant General Manager
Spring Hill Suites
08.2019 - 06.2020
General Manager
LaQuinta Inn & Suites
07.2017 - 01.2019
Lead Event Specialist
Crossmark
11.2013 - 06.2015
Store Manager
Family Dollar Stores Inc
01.2011 - 08.2012
High School Diploma -
Great Mills High School
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