Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Montoya

Business Administration
Fresno,CA

Summary

Service-focused Communication Assistant and Physical Trainer dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.



Overview

3
3
years of professional experience

Work History

Physical Trainer

In The Zone Sports Factory
Salt Lake City, UT
12.2020 - 08.2021
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Taught participants to maximize exertion and results with exercise routines.

Communications Assistant

Health Lift
Salt Lake City, UT
07.2019 - 06.2021

* Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Tested and validated models for accuracy of predictions in outcomes of interest.
  • Increased customer satisfaction by resolving service issues.
  • Received and processed stock into inventory management system.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Executed data verification to detect errors.
  • Entered data into Excel system according to formatting standards.

Education

No Degree - Business Administration

Fresno Pacific University
Fresno, CA
08.2021 - Current

Skills

    Personal training and coaching

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Timeline

No Degree - Business Administration

Fresno Pacific University
08.2021 - Current

Physical Trainer

In The Zone Sports Factory
12.2020 - 08.2021

Communications Assistant

Health Lift
07.2019 - 06.2021
Makayla MontoyaBusiness Administration