Robert Willis
General Manager
San Jose,CA
Summary
Results-driven general manager with many years of experience in retail management. Expertise includes retail merchandising, personnel management, and client relations while overseeing business processes and communications. Possesses successful track record of leading diverse teams and exceeding revenue targets while promoting a positive culture within fast-paced work environments.
Overview
17
17
years of professional experience
12
12
years of post-secondary education
Work History
Operations Manager
Atelier Salon
02.2010 - Current
- Highly skilled general manager responsible for coaching and training staff, schedule management, and retail sales inventory management
- Worked in matrix management environment with oversight of location level managers, operations, sales, finance, human resources, safety and compliance.
- All HR functions including payroll.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Controlled store inventory and reviewed cash handling and operations reports.
Operations Manager
Sanctuary Salon
Santa Clara, CA
02.2009 - 01.2010
- Responsible for managing overall operations of salon including coaching, schedule management, retail management and marketing
- Ensure all areas of salon are operating within budget
- Devised processes to boost long-term business success and increase profit levels.
- Maintain sales and expense levels according to monthly budget
- Merchandising, inventory and quality control
Client Services Manager/Spa Coordinator
Preston Wynne Spa
Saratoga, CA
07.2007 - 02.2009
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Facilitate Wynne Business- a consulting division of the Spa
- Maintain sales and expense levels according to monthly budget
- Merchandising, inventory and quality control.
Executive Assistant
Thirty-Three Productions, Inc
Los Angeles, CA
03.2005 - 05.2007
- Assisted CEO in day-to-day operations including invoicing, billing, phones, filing, ordering office supplies, maintaining contact database and general administrative functions
- Created and maintained budgets for various projects ranging from $100k - $2 million
- Coordinated logistics for traveling parties of up to 50 people internationally for Black Eyed Peas, Rita Marley and Ozomatli, as well as in house and off-site travel for CEO
- Liaison with office vendors to ensure proper working office environment
- Execute marketing strategies including media buying and promotional execution record labels and in-house productions
Education
Communications Associate Degree - Speech
West Valley Community College
01.1990 - 01.2001
Microsoft MCSE Certification Training - undefined
New Horizons Computer Learning Center
01.2000 - 01.2001
Skills
Budgeting and forecasting
Supply Chain Management
Bi-weekly payroll processing
Staff training/development
Accomplishments
2016 Guest Speaker Serious Business - Culture and Leadership
2012-2019 Salon Today Top 200 Growth Award
2015 Salon Today STAMP Award: Atelier's In-Salon Promotion
2016 Salon Today 200: Inventory Control
2019 Salon Today Top 200 Award Growth Category
2019 Salon Today Top 200 Award Retail and Merchandising
Training
Culture & Leadership, Fierce Conversations, 4Mat for Leadership, Red CHOCOLATE Leadership
Timeline
Operations Manager
Atelier Salon
02.2010 - Current
Operations Manager
Sanctuary Salon
02.2009 - 01.2010
Client Services Manager/Spa Coordinator
Preston Wynne Spa
07.2007 - 02.2009
Executive Assistant
Thirty-Three Productions, Inc
03.2005 - 05.2007
Microsoft MCSE Certification Training - undefined
New Horizons Computer Learning Center
01.2000 - 01.2001
Communications Associate Degree - Speech
West Valley Community College
01.1990 - 01.2001