Caitlyn Conkright
Euclid,Ohio
Summary
Dedicated warehouse professional with two years of experience in data entry and logistics management. Demonstrates strong mechanical abilities and quality control expertise, complemented by proficiencies in Oracle, Microsoft Excel, and Alchemy. Proven track record in retail and food production environments, adept at analyzing recipes and adhering to GMP standards while providing exceptional customer service. Aiming to leverage project management skills to enhance operational efficiencies in a challenging new role. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives. Seasoned Support Specialist with background in troubleshooting, customer service, and technical support. Strengths include problem solving, team collaboration, and communication skills. Known for delivering high-quality assistance to customers while exceeding expectations. Previous roles resulted in improved client satisfaction and streamlined processes within departments.
Overview
9
9
years of professional experience
Work History
Customer Service and Data Entry Support Specialist
Trimark SS Kemp
Cleveland, OH
02.2024 - Current
- Analyzes reports and inputs orders into the system
- Experience with PO’s, Invoices, RA’s, Credits, Pink Slips, BPO’s, DPO’s, and Billbacks
- Goes above and beyond to service each callers needs are met
- Handles inbound calls with customers about pricing and items on their orders
- Helps the team when there’s an abundance of tasks to be done and provides exceptional customer service to our customers
- Contacts Manufacturers about PO’s and gets tracking on the orders
- Organizes tasks based on importance and can handle multiple computer applications very efficiently
- Solves mathematical equations when needed for customers pricing markups
- Writes down important details on orders to get an ETA when needed
- Inputs data into spreadsheets when necessary
- Uses applications such as Outlook, Excel, Auto Quotes, Adobe, Teams, and Dayforce
Cookroom Utility Data Analyst
Welch’s Grape
North East, PA
07.2020 - 02.2024
- Analyzes paperwork thoroughly after completion
- Records time, temperature, and ingredients to use in products
- Accounts for all ingredients used on the job and inputs data
- Solves mathematical equations to figure out how much of certain ingredients to use on certain products
- Works well with others and in group settings to get the job done efficiently and effectively
- Analyze and input data on spreadsheets and make sure data is corrected and up to date with our system and product files
- Worked with software programs such as Oracle, and Microsoft Windows
- Helps solve mechanical problems with softwares and workstation monitors
- Following cleaning procedures with food safe chemicals, clean overhead piping, production machines, tanks, and drains
- Thoroughly read recipes for accuracy and how to make each product accurately
- Weigh out each ingredient using scales, reading gauges for inputting and outputting pressure, and making adjustments as needed
- Keeping up with production needs for product as it arises
Materials Logistics Coordinator Leader
Cummins JEP
Lakewood, NY
05.2017 - 07.2020
- Input data for parts on spreadsheets, and has familiarity with systems such as Corridor, Oracle, Excel, and Outlook
- Expertise with Diesel engine parts such as gaskets and O-rings
- Attention to detail and making sure tasks are done efficiently
- Cleans my area and keeps things organized for my coworkers and the following shift
- Imported/exported products/parts from suppliers to our factory to get put on the engines
- Helped handle logistics tracking orders in the office from suppliers and making sure parts/products were arriving on time
- Experience with certain databases and Outlook
- Worked with software programs such as Microsoft Windows
- Hoist experience with moving turbos, flywheels, and housings
- Press experience with pressing codes on turbos, engine blocks and flywheels
- Use of Outlook for emails from suppliers and company management for parts
- A leader for management when needed for projects and training new employees
Server
Marvin House
Jamestown, NY
07.2016 - 09.2017
- Cleans and serves meals to parties when needed
- Helps prepare food to be served
- Sets up tables and chairs and vacuums the rooms of the house
Warehouse Worker
Brigiotta’s Farmland & Produce
Jamestown, NY
09.2015 - 04.2017
- Read and analyze incoming orders to be put together
- Collects products to be used for pre cut work
- Washes, cuts, and packages fruits and vegetables
- Marks off the items left to be done and shipped out
- Worked on packaging and press machines to seal products for customer orders
- Thoroughly analyze products before shipment to be clear of dirt, debris, and mold
- Wear non slip work boots in a slippery area to help stay clear of hazards
- Go over orders with the team of what needs done for the day
- Analyze blueprints for how a conveyor machine is supposed to run certain products
- Transported products from trailers into the warehouse for orders
Cashier
Walmart
Lakewood, NY
10.2015 - 01.2017
- Scans and bags items for customers then collects money for the items total
- Does simple mathematical problems with a cash register
- Cleans and clears isles of any material that shouldn’t be in the spot
- Counts money in drawer and turns it over to the next shift
- Customer service duties with handling the public
- Answering phone calls as needed at customer service desk and navigating consumer issues as they arise
Education
Associate’s Degree - General Studies
Jamestown Bussiness College
05.2017
HS Diploma -
Jamestown High School
Jamestown06.2015
Skills
- Adept at Written Communication
- Proficient in English and Spanish
- Strong Verbal Communication
- Meticulous Detail Orientation
- Effective Task Management
- Project Prioritization Skills
- Strong Mechanical Understanding
- Analytical Problem Solving
- Proactive Problem-Solver
- Exhibits Accountability
- Transparent Communication
- Dependable Professional
- Experienced with Software Applications
- Relationship building
- Call management
- Cost-benefit analysis
- Data collection
- Hardware troubleshooting
- Client communication
- Documentation and reporting
- Network troubleshooting
- Customer engagement
- Operating systems
- Data entry
- Technical troubleshooting
- Helpdesk operations
- Customer relationship management
- Technical operations optimization
- Support services
- Remote support
- Troubleshooting and Diagnostics
- Data analysis
- Customer service
References
- Kristina Merritt, known for 6 years, (716)526-9298
- Matthew Wright, known for 3 years, (216)548-1187
- Salyna Patterson, known for 11 years, (719)726-3284
- Debbie Pound, known for 4 years, (814)460-2724
Awards
- Leadership and Outstanding Performer Award for Jamestown Winterguard
- Fastest Employee scans per minute in November 2015
- Outstanding Attendance throughout High School award
- Certificate for Food Quality Inspection of Hazardous Materials in product
Languages
- English
- Spanish
Timeline
Customer Service and Data Entry Support Specialist
Trimark SS Kemp
02.2024 - Current
Cookroom Utility Data Analyst
Welch’s Grape
07.2020 - 02.2024
Materials Logistics Coordinator Leader
Cummins JEP
05.2017 - 07.2020
Server
Marvin House
07.2016 - 09.2017
Cashier
Walmart
10.2015 - 01.2017
Warehouse Worker
Brigiotta’s Farmland & Produce
09.2015 - 04.2017
Associate’s Degree - General Studies
Jamestown Bussiness College
HS Diploma -
Jamestown High School
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