Ian Vielma
New York
Summary
Computer Science student with a strong foundation in enterprise IT operations. Experience in ITSM ticketing systems, particularly ServiceNow, with hands-on work in hardware set up, imaging, and asset inventory management. Committed to using technical knowledge and practical experience for effective contribution to IT teams.
Overview
3
3
years of professional experience
Work History
IT Student Assistant
New York State Insurance Fund, Information Technology
New York, NY
05.2025 - Current
- Provided technical support for hardware and software setup, including new installations and workstation imaging for employee onboarding
- Resolved and closed incident and service request tickets in ServiceNow under senior ITS supervision.
- Using ServiceNow's Asset Management module maintained accurate records of over 2,000 assets in the New York City office
- Followed established repair, maintenance, and surplus procedures, documenting work and coordinating with internal ITS staff and external vendors when required.
IT Risk Assistant
Fordham University, IT Security & Assurance
Bronx, NY
10.2023 - 02.2025
- Supported IT operations in a compliance-driven environment by analyzing security and governance documentation, including SOC reports and ISO 27001 materials.
- Maintained and updated over 100 vendor and privacy records using OneTrust to ensure accuracy and regulatory alignment.
- Produced and published technical documentation and IT governance content for the IT Privacy Blog.
Cashier
2nd Ave Deli
New York, NY
01.2023 - 09.2023
- Responsible for handling customer orders over the phone, ensuring accurate and consistent transactions to be made.
- Maintained accurate order records and resolved online order issues efficiently.
Intern
Invesco
New York, NY
10.2022 - 06.2023
- Assisted IT staff with day-to-day technical support tasks, including troubleshooting hardware and software issues.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Education
Bachelor of Science - Computer Science
Fordham University, College At Rose Hill
New York, NY01-2027
Skills
- Programming Languages: C, Python, SQL, Java
- General Skills: Microsoft Office, Wordpress, ServiceNow
- Operating Systems: macOS, Windows
- Hardware maintenance
Timeline
IT Student Assistant
New York State Insurance Fund, Information Technology
05.2025 - Current
IT Risk Assistant
Fordham University, IT Security & Assurance
10.2023 - 02.2025
Cashier
2nd Ave Deli
01.2023 - 09.2023
Intern
Invesco
10.2022 - 06.2023
Bachelor of Science - Computer Science
Fordham University, College At Rose Hill