Thaddeus Davis
Kennesaw,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Student Assistant
Georgia Highlands College
06.2024 - Current
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for students and employees.
- Created user accounts and assigned permissions.
- Worked effectively in fast-paced environments.
- Provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
Retail Sales/ Geek Squad Agent
Best Buy
09.2021 - Current
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Performed troubleshooting, diagnostics, and repairs on malfunctioning equipment including laptops, desktop computers, mobile devices and software. Performed Apple-Certified Repairs on Apple Products.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted with product sales and product upgrades such as warranties, credit cards, appliances, and home accessories.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Team Member
Taco Bell
07.2020 - 10.2021
- Prepared ingredients for menu items.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained newly hired employees on routine tasks and customer service.
Crew Member
Firehouse Subs
06.2018 - 06.2019
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated cash register to ring up final bill and process various forms of payment.
Jump Guard
Jumping World
10.2018 - 05.2019
- Patrolled and monitored parties, games, and activities for children and adults.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Resolved conflict to maintain fun, positive and safe event environments.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
Education
Associate of Science - Computer And Gaming Design
Georgia Highlands College
Cartersville, GA12.2025
Sales Development - Selling Skills And Sales Operations
CourseCareers
Kennesaw, GA12.2022
High School Diploma -
Kell High School
Marietta, GA05.2020
Skills
- Sales and Tech Training
- Entry Level Programming in Python, Java, C, C, C#
- Diagnostic Procedures
- Art Styles and Techniques
- Hardware Maintenance/Repair
- Information Security
- Software Solutions
- Behavior Modeling
- Excellent Customer Service
- Leadership and Mentorship Roles
Certification
- iPhone and Mac Repair Certified
- Big Joe Forklift Certified
- Sales Development course
Timeline
IT Student Assistant
Georgia Highlands College
06.2024 - Current
Retail Sales/ Geek Squad Agent
Best Buy
09.2021 - Current
Team Member
Taco Bell
07.2020 - 10.2021
Jump Guard
Jumping World
10.2018 - 05.2019
Crew Member
Firehouse Subs
06.2018 - 06.2019
Associate of Science - Computer And Gaming Design
Georgia Highlands College
Sales Development - Selling Skills And Sales Operations
CourseCareers
High School Diploma -
Kell High School
- iPhone and Mac Repair Certified
- Big Joe Forklift Certified
- Sales Development course
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