Cooking, Reading, Music, Traveling, learning languages
Gauri Khandekar
Community Sales Manager
Milpitas,CA
Summary
I am a passionate, dependable and well trained global Co-work as well as Hospitality industry worker, equipped for fast-paced work and changing daily needs. serve customers effectively with attention to detail approach. I seek out opportunities to go beyond basics, improve processes, effortlessly oversee maintenance, office administration and day-to-day operations, as well as increase customer satisfaction. I am also skilled at building long-lasting relationships with clients and vendors to support long-term property success and growth, diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Community Sales Manager
Regus
Mumbai, India
02.2019 - 12.2020
- Walked grounds regularly to verify property's appearance and maximize performance with potential residents
- Identified and pursued opportunities to create connections between community members
- Maintained an inclusive working relationship with the Board of Directors, staff, partners, and members, emphasizing open dialogue, complete transparency, and professional rapport
- Developed Quality Management program to resolve issues in call centers through retraining and focus in customer service with minimal escalation
- Trained junior administrative staff in office processes, business practices, and share tools
- Negotiated favorable contracts with clients, tenants and vendors to consistently meet financial targets.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Managed marketed image of developing properties to appeal to wide range of potential home buyers through innovative marketing strategies and sales campaigns.
Community Executive
The Apex Club
Mumbai, India, India
02.2018 - 02.2019
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Wrote reports, executive summaries and newsletters.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Guest Relations Executive
Grand Hyatt
Mumbai, India, India
03.2015 - 03.2016
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Enhanced response and resolution systems to meet changing demands.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Executive Pastry Chef
Sofitel
Washington, DC
07.2014 - 03.2015
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Compiled working specifications and food cost estimates for new products to broaden pastry offerings.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Maintained pastry-making equipment in good working order and replaced machinery when required to meet quality standards.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Managed in-store, pick-up orders and catering needs.
- Oversaw purchasing, storage and use of kitchen supplies.
- Prepared authentic French, continental, contemporary deserts/ pastries to meet customer order requirements.
Pastry Chef de Partie
Gordon Ramsay, Plain Food
London
09.2012 - 10.2013
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Personalized creations for holidays, weddings, graduations and personal events.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.
- Managed inventory, labor, expenses and other operational processes.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
Front Desk Coordinator
Hyatt Regency
mumbai, India, India
05.2011 - 10.2011
- Responded to guest complaints by researching to develop most effective solutions and negotiate results
- Performed front desk supervisor duties, including cash management, accepting vouchers, and recording credit card transactions
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Master - Patisserie and Confectionery and Kitchen Management , Hospitality
Ealing Hammersmith And West London College
United Kingdom 09.2011 - 09.2013
BSc. - Hospitality Management
Anjuman-I-Islam College of Hospitality Management
Mumbai, India 07.2008 - 05.2011
Higher Secondary School Diploma -
And Varde College of Commerce And Arts
Mumbai, India 07.2006 - 06.2008
High School Diploma -
Dahisar Vidyamandir
Mumbai, India 06.1993 - 07.2006
Skills
Strategic account development
Sales presentations
New Business Development
Business development and planning
Coaching and mentoring
Accomplished manager
Extensive personal network
Account management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
Interests
Timeline
Community Sales Manager
Regus
02.2019 - 12.2020
Community Executive
The Apex Club
02.2018 - 02.2019
Guest Relations Executive
Grand Hyatt
03.2015 - 03.2016
Executive Pastry Chef
Sofitel
07.2014 - 03.2015
Pastry Chef de Partie
Gordon Ramsay, Plain Food
09.2012 - 10.2013
Master - Patisserie and Confectionery and Kitchen Management , Hospitality
Ealing Hammersmith And West London College
09.2011 - 09.2013
Front Desk Coordinator
Hyatt Regency
05.2011 - 10.2011
BSc. - Hospitality Management
Anjuman-I-Islam College of Hospitality Management
07.2008 - 05.2011
Higher Secondary School Diploma -
And Varde College of Commerce And Arts
07.2006 - 06.2008
High School Diploma -
Dahisar Vidyamandir
06.1993 - 07.2006