Courtney Hardy
Administrative Assistant
ELBA,AL
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Engineering Assistant
City Of Enterprise
Enterprise, AL
06.2021 - Current
- Answering phone calls on Engineering Department phone lines
- Respond to emails in regard to building permits, inspections, and construction plans
- Schedule business walk throughs, various building inspections and other Engineering related meetings
- Facilitate Engineering Department payroll and ensure accurate employee time cards
- Serves as Secretary Recorder for the Enterprise Board of Adjustments
- Prepares all paperwork and packets for Board of Adjustment and Planning Commission Board Members for monthly meetings
- Records and types meeting minutes for Board of Adjustments and Planning Commission
- Observed various building inspections with the current building inspectors
- Completes various office administration duties required for daily operates on Engineering Office.
Front Desk Receptionist
Pike Internal Medicine
Troy, AL
08.2020 - 04.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
Customer Service Representative
Lincare
Troy, AL
12.2015 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted available products and services to customers during service, account management and order calls.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Developed and maintained relationships with customers and suppliers through account development.
- Recorded inventory sales into organization's weekly income report.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
No Degree - Nursing
Lurleen B Wallace Community College
Andalusia, AL 01.2020 - 07.2021
GED -
Enterprise State Community College
Enterprise, AL 12.2011 - 01.2012
Skills
Data Entry
Billing
Clerical
Inventory
Sales
Customer Service
Microsoft Office
Cash Handling
Accounts Receivable
Payroll
Administrative Duties
Critical Thinking
Conflict Management
HIPPA
Timeline
Engineering Assistant
City Of Enterprise
06.2021 - Current
Front Desk Receptionist
Pike Internal Medicine
08.2020 - 04.2021
No Degree - Nursing
Lurleen B Wallace Community College
01.2020 - 07.2021
Customer Service Representative
Lincare
12.2015 - 02.2020
GED -
Enterprise State Community College
12.2011 - 01.2012