Courtney Hardy
Administrative Assistant
ELBA,AL
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Engineering Assistant
City Of Enterprise
Enterprise, AL
2021.06 - Current
- Answering phone calls on Engineering Department phone lines
- Respond to emails in regard to building permits, inspections, and construction plans
- Schedule business walk throughs, various building inspections and other Engineering related meetings
- Facilitate Engineering Department payroll and ensure accurate employee time cards
- Serves as Secretary Recorder for the Enterprise Board of Adjustments
- Prepares all paperwork and packets for Board of Adjustment and Planning Commission Board Members for monthly meetings
- Records and types meeting minutes for Board of Adjustments and Planning Commission
- Observed various building inspections with the current building inspectors
- Completes various office administration duties required for daily operates on Engineering Office.
Front Desk Receptionist
Pike Internal Medicine
Troy, AL
2020.08 - 2021.04
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
Customer Service Representative
Lincare
Troy, AL
2015.12 - 2020.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted available products and services to customers during service, account management and order calls.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Developed and maintained relationships with customers and suppliers through account development.
- Recorded inventory sales into organization's weekly income report.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
No Degree - Nursing
Lurleen B Wallace Community College
Andalusia, AL 2020.01 - 2021.07
GED -
Enterprise State Community College
Enterprise, AL 2011.12 - 2012.01
Skills
Data Entry
Billing
Clerical
Inventory
Sales
Customer Service
Microsoft Office
Cash Handling
Accounts Receivable
Payroll
Administrative Duties
Critical Thinking
Conflict Management
HIPPA
Timeline
Engineering Assistant
City Of Enterprise
2021.06 - Current
Front Desk Receptionist
Pike Internal Medicine
2020.08 - 2021.04
No Degree - Nursing
Lurleen B Wallace Community College
2020.01 - 2021.07
Customer Service Representative
Lincare
2015.12 - 2020.02
GED -
Enterprise State Community College
2011.12 - 2012.01