SHAYLIN TAYLOR
Dallas
Summary
Organized and detail-oriented claims adjuster dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Crescent Bank
04.2024 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Assist customers with all gap claim handling.
- Created and verified invoices.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
Total Loss Adjuster
Elephant Insurance
10.2023 - 02.2024
- Communicated regularly with clients via telephone or email regarding their total loss
- Developed strategies for resolving difficult cases involving multiple parties or complex legal matters.
- Prepared detailed reports outlining findings from investigations into total loss claims.
- Maintained accurate records of all activities related to each claim including notes from conversations with claimants, witnesses, appraisers.
- Assessed vehicle condition and estimated the cost of repair for vehicles involved in accidents or other incidents.
Independent Claims Adjuster
TheBest Claims Solutions
11.2022 - 09.2023
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Documented all findings in concise reports.
- Successfully negotiated settlements with claimants and insurers.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Issued payouts to claimants.
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Skilled at working independently and collaboratively in an team environment.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
Total Loss Claims Administrative Assistant
Progressive Causality Insurance
04.2022 - 10.2022
- Handling In- Person Appointment
- Completing Clerical Task Assigned Daily
- Process Payments
- Complete Title/Registration Paperwork, etc
- Customer Service
- Working With Multiple City Departments
- Schedule And Assign Appointments
- Traveling to Multiple Sites within 20 mile radius
- Managed workload and priorities to meet claims processing meet deadlines
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards
- Reviewed applications and supporting documents to verify claims eligibility and accuracy
- Prepared insurance claim forms or related documents and reviewed for completeness
Auto Claims Adjuster
GEICO
11.2020 - 04.2022
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Successfully negotiated settlements with claimants and insurers.
- Assessed complex claims and accurately determined value of damages.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Assistant General Manager
Extended Stay America
06.2017 - 09.2020
- Greeted daily visitors and customers upon arrival
- Accommodated guest request for hotel stay and future reservations
- Recruited and trained new members of the guest service team
- Operated communications equipment
- Collected deposits, fees and payments
- Made accommodations and travel arrangements for visitors
- Manage daily operations
- Manage full staff
- Attended to daily payroll operations
Education
Diploma - General
Riley High School
06.2015
Skills
- Claim Handling
- Damage Mitigation
- Fraud Detection Knowledge
- Multi-Line Phone Systems
- Damage Assessment
- Liability Determinations
- Insurance Policy Coverage Knowledge
- Salvage Value Determination
- Billing
- Report Writing
Certification
- Basic estimatics, State Farm - Oct, 2022
- Fire/Property IDL, State Farm - Oct, 2022
- Wind/Hail policy, State Farm - Oct, 2022
- Auto IDL, State Farm - Oct, 2022
Timeline
Insurance Specialist
Crescent Bank
04.2024 - Current
Total Loss Adjuster
Elephant Insurance
10.2023 - 02.2024
Independent Claims Adjuster
TheBest Claims Solutions
11.2022 - 09.2023
Total Loss Claims Administrative Assistant
Progressive Causality Insurance
04.2022 - 10.2022
Auto Claims Adjuster
GEICO
11.2020 - 04.2022
Assistant General Manager
Extended Stay America
06.2017 - 09.2020
Diploma - General
Riley High School
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