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Edna Moore
Upper Marlboro,MD
Work Preference
Summary
PMP-certified federal telecommunications, project management, and mission support professional with 20+ years of experience supporting DHS and DoD customers. Skilled in program evaluation, logistics and procurement coordination, requirements analysis, vendor/carrier management, order and billing controls, risk mitigation, reporting, and process improvement. Proven record supporting mission-critical network deployments, maintaining administrative controls, coordinating stakeholders, resolving implementation barriers, and improving delivery quality across large-scale federal contracts.
Overview
38
38
years of professional experience
Work History
SR. CLIENT PROJECT MANAGER / SR. SPECIALIST PROJECT MANAGER
AT&T Public Sector
Columbia/Oakton, MD/VA
01.2014 - 07.2026
- Coordinated mission support for DHS ICE, S&T, USCIS, and U.S. Army HRC telecommunications deployments, supporting 600+ CONUS/OCONUS sites, 2,500+ circuits, 200+ wireless routers, and mission critical modernization across federal operating environments.
- Evaluated program performance by tracking schedules, service activations, provisioning milestones, billing orders, risks, site access, equipment readiness, vendor installation records, and change-control actions; identified issues early and recommended corrective actions to improve timeliness and delivery quality.
- Maintained administrative and implementation controls for requirements, timelines, order documentation, status reports, customer communications, invoicing inputs, contract data, and stakeholder coordination, strengthening accountability across large-scale federal network deployments.
- Coordinated logistics with vendors, local exchange carriers, engineering teams, mobility teams, network technical managers, installers, project managers, and customer representatives to remove implementation barriers, sustain schedule momentum, and support mission continuity.
- Led installation and delivery support for 1,600+ domestic and international Ethernet VPN circuits supporting a $30M U.S. Army modernization helping advance secure connectivity and operational readiness for mission users.
- Prepared weekly executive-ready reports, facilitated stakeholder calls, analyzed customer disputes, and drove follow-up actions that improved delivery visibility, strengthened customer satisfaction, reduced unresolved implementation issues, and supported continuous service delivery.
- Okay to contact this Supervisor: Contact me first.
ACCOUNT EXECUTIVE
AT&T Government Solutions
Vienna, VA
10.2007 - 12.2013
- Supported administrative and financial management of a $65M DoD module serving Army, Navy, Air Force, and Marine Corps customers, ensuring customer needs, account requirements, and operational priorities were addressed.
- Analyzed customer requirements, coordinated with support teams, identified service gaps and lifecycle opportunities, and aligned solutions with mission objectives and revenue goals.
- Partnered with sales and program stakeholders to manage account actions and support more than 15% revenue growth for the DoD module.
PROCESS ENGINEER / SALES SUPPORT
AT&T Government Solutions
Vienna, VA
06.2006 - 09.2007
- Led cross-functional teams to optimize sales processes and enhance operational efficiency.
- Developed process improvement initiatives that reduced production cycle times and increased throughput.
- Implemented quality control measures to ensure compliance with industry standards and regulatory requirements.
- Analyzed system performance data to identify trends and recommend enhancements for continuous improvement.
BUSINESS DEVELOPMENT
AT&T Government Solutions
Vienna, VA
08.2004 - 06.2006
- Developed strategic partnerships with government agencies to enhance service offerings.
- Led cross-functional teams to implement innovative solutions for client needs.
- Analyzed market trends to drive competitive positioning in government contracts.
- Managed contract negotiations, ensuring compliance with regulatory requirements.
- Created and maintained database containing information on business proposals and contacts.
- Evaluated client business needs and matched customers to appropriate products and resources.
Process Engineer/ Quality Analyst
AT&T Government Solutions
Oakton, VA
01.2003 - 01.2004
- Led process optimization initiatives to enhance operational efficiency and reduce costs.
- Developed and implemented quality assurance protocols to ensure compliance with industry standards.
- Collaborated with cross-functional teams to streamline workflows and improve product delivery timelines.
- Analyzed system performance metrics to identify areas for improvement and drive strategic decision-making.
Resource Allocations Manager
AT&T
01.1996 - 01.2003
- Led operational strategy to enhance customer service experience across multiple channels.
- Developed and implemented training programs to improve team performance and efficiency.
- Streamlined processes to reduce response times and increase customer satisfaction ratings.
- Collaborated with cross-functional teams to drive initiatives that align with business goals.
Federal Business Representative
AT&T Federal Systems
Oakton, VA
05.1988 - 01.1996
- Developed and maintained strong relationships with government clients, ensuring alignment with organizational goals.
- Coordinated the delivery of telecommunications solutions tailored to federal agencies' needs.
- Managed cross-functional teams to streamline project execution and enhance service delivery efficiency.
- Oversaw contract negotiations, driving favorable terms and fostering long-term partnerships.
Education
Project Management Professional (PMP) Certification -
Project Management Institute
01-2019
Six Sigma Green Belt Certification -
01-2016
Master of Arts - Organizational Management
01-2003
Bachelor of Science - Business Management
01-2002
Skills
- Microsoft Office Suite
- Project and Portfolio Coordination
- Telecommunications Order and Billing Systems
- Vendor and Carrier Coordination
- Requirements Tracking
- Status Reporting
- Change-Control Documentation
- Federal Contract Support
- Process Documentation
- Risk and Issue Tracking
- Project management
- Project planning
- Project scheduling
- Team collaboration
- Project tracking
- Relationship building
- Strategic planning
- Schedule management
- Stakeholder communications
- Risk management
- Project scope
- Cross-functional collaboration
- Data analysis
- Productivity improvement
- Agile methodology
- Performance improvements
- Technical support
- Root-cause analysis
- Requirements gathering
Veterans Preference
None
Clearance
Inactive DSS Secret Clearance
Suitability
GSA Public Trust
Entry On Duty Availability
Immediate
Job Type
Permanent, Full-Time
Personal Information
Citizenship: United States of America
Certification
- PMP - Project Management Professional
Timeline
SR. CLIENT PROJECT MANAGER / SR. SPECIALIST PROJECT MANAGER
AT&T Public Sector
01.2014 - 07.2026
ACCOUNT EXECUTIVE
AT&T Government Solutions
10.2007 - 12.2013
PROCESS ENGINEER / SALES SUPPORT
AT&T Government Solutions
06.2006 - 09.2007
BUSINESS DEVELOPMENT
AT&T Government Solutions
08.2004 - 06.2006
Process Engineer/ Quality Analyst
AT&T Government Solutions
01.2003 - 01.2004
Resource Allocations Manager
AT&T
01.1996 - 01.2003
Federal Business Representative
AT&T Federal Systems
05.1988 - 01.1996
Bachelor of Science - Business Management
Master of Arts - Organizational Management
Six Sigma Green Belt Certification -
Project Management Professional (PMP) Certification -
Project Management Institute