Lakesha Brown
Sales, Marketing, And Leading In Customer Service
Heathrow,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales marketing/customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proactive sales agent, leading in customer service with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
5
5
years of professional experience
Work History
Appointment Setter
Travel Points International
Orlando, Florida
02.2021 - 12.2022
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
Customer Service Representative Agent
Inktel Contact Center Solutions
Orlando, FL
09.2020 - 02.2021
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Provided information to customers regarding company's charge card and loyalty program and helped to open and activate new accounts.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Entered customer interaction details in company data base to track requests, document problems and record solutions offered.
Sales Closer
Luxury Vacation Solutions
Orlando, Florida
08.2017 - 09.2020
- Leveraged proven sales methods to increase revenue by at least 10% and surpass sales objectives within 90 days.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Efficiently solved complex problems that impacted management.
- Helped resolve client problems quickly with superior customer service.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Exceeded sales goals by 10% to increase revenue and facilitate selling of product or services..
Education
Advanced Study - Advanced Study
Winter Park Tech
Winter Park, FLSkills
- P>Complaint resolution
- P>Recordkeeping strengths
- P>Strategic sales knowledge
- P>Service standard compliance
- Efficient and Detail-Oriented
- Upselling Products and Services
- De-escalation Techniques
- Customer Retention Strategies
- Order and Refund Processing
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Merchandise Orders and Exchanges
- Sales Quota Achievement
- Regulatory Compliance
- Excellent Attention to Detail
- Promoting Brand and Company Identity
- Refunds and Returns Management
- Time Management
- Billing Adjustments and Refunds
- LiveChat Messaging
- Team-Oriented and Cooperative
- Inbound and Outbound Calling
Timeline
Appointment Setter
Travel Points International
02.2021 - 12.2022
Customer Service Representative Agent
Inktel Contact Center Solutions
09.2020 - 02.2021
Sales Closer
Luxury Vacation Solutions
08.2017 - 09.2020
Advanced Study - Advanced Study
Winter Park Tech