Carol Baker
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
20
20
years of professional experience
Work History
Internet Safety Evaluator
Telus International
Las Vegas, Nevada
11.2024 - Current
- Inspect online videos, thumbnails, and comments for policy violations, hate speech, and misinformation.
- Review AI-generated video and audio content for accuracy.
- Check documents for accuracy, completeness, and compliance needs.
- Manage high-volume remote workflow independently under strict corporate guidelines.
Childcare Provider
Private Duty In-Home Care
York, SC
04.2022 - 09.2024
- Facilitated creative play activities to enhance language development, physical activity, and problem-solving skills.
- Supported development of social, communication, and problem-solving skills in children through tailored activities.
- Updated parents or guardians daily on children's activities, behaviors, and any pertinent issues to foster strong family engagement.
Receptionist/Administrative
Goodwill Industries
Rock Hill, SC
03.2018 - 04.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments, facilitating effective communication across teams.
- Provided administrative support by typing letters, filing documents, and scanning and copying to streamline information retrieval.
- Performed data entry tasks into various computer systems accurately and promptly.
Caregiver/Personal Assistant
Private Duty In-Home Care
Fort Mill, SC
11.2014 - 10.2017
- Promoted client independence through support with daily living activities, including bathing, dressing, and grooming.
- Observed client for changes in physical, emotional, mental, or behavioral conditions to enable timely interventions.
- Maintained comprehensive care records by documenting services provided, client condition changes, and medications administered.
Telephone Operator
Professional Business Services
Rock Hill, SC
05.2007 - 08.2013
- Answered incoming calls promptly, ensuring professional and courteous service.
- Addressed customer requests for assistance, resolving various issues to improve satisfaction.
- Maintained accurate records of customer interactions, comments, and complaints to enhance service quality.
Education
GED -
South Carolina Department of Education
Rock Hill, SC02-2011
SC State Certification in Property Management -
Southern Institute of Real Estate
Columbia, SC03-1993
Skills
- Data Entry
- Office Management
- Decision-Making
- Problem-solving abilities
Additional Information
Worked remotely for Goodwill Industries, while continuing my education during Coved-19. Certificates of Achievements during that time include:
•Security Awareness
•CEO Fraud
•Safe Web Browsing
•Ransomware
•Mobile Device Browsing
Certifications while working with Goodwill Industries:
•SC Thrive: Benefits Counselor
•ServSafe: Food Handler Training
Property Manager: Thommason Commercial Realty 06/1992-07/1997 & American Storage 08/1999-07/2005
Timeline
Internet Safety Evaluator
Telus International
11.2024 - Current
Childcare Provider
Private Duty In-Home Care
04.2022 - 09.2024
Receptionist/Administrative
Goodwill Industries
03.2018 - 04.2022
Caregiver/Personal Assistant
Private Duty In-Home Care
11.2014 - 10.2017
Telephone Operator
Professional Business Services
05.2007 - 08.2013
GED -
South Carolina Department of Education
SC State Certification in Property Management -
Southern Institute of Real Estate