Brenda Gomez
Grand Junction,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty
. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance,. Effective at operating within HIPPA regulations and Medical department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Fluently Bilingual in the English and Spanish languages including reading and writing .
Overview
8
8
years of professional experience
Work History
Kitchen Prep Cook
Kannah Creek Brewery
Grand Junction, CO
09.2021 - 11.2021
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Receptionist Assistant
Above All Window Cleaning And Services
Grand Junction, CO
03.2021 - 08.2021
- Managed multi-line telephone system and greeted claimants during office visits.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept records in CRM to maintain customer data.
- Corresponded with clients through email, telephone or postal mail.
Courtesy Ckerk
City Market
Grand Junction, CO
02.2020 - 01.2021
- Restocked and organized merchandise in front lanes.
- Assisted customers with large purchases by carrying items to vehicles.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Cashier
Wendys Restaurant
Grand Junction, CO
06.2018 - 06.2019
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Customer Service Representative
Rocky Mountain Health Plans
Grand Junction, CO
01.2018 - 06.2018
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bilingual CSR
StarTek
Grand Junction, CO
02.2017 - 01.2018
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Updated and maintained information in customer accounts.
- Answered up to 80 calls per day in busy, fast-paced office for both English and spanish -speaking customers.
Customer Service Agent
Premiere Cash Advance
Grand Junction, CO
06.2015 - 01.2017
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Handled large amounts of money on a daily basis.
- lent money to qualified customers.
- Collected Money owed to the company.
Customer Service Representative Bilingual
Choice Hotels International
Grand Junction, CO
05.2002 - 03.2005
- Performed support ticket transaction resolution tasks and administrative functions.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and [Type]-speaking customers.
- Updated and maintained information in customer accounts.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided ongoing guest service.
- Resolved issues between customers and Motel Managers.
- Assisted in relocating guests to other Motels in emergency situations.
Education
GED -
Colorado Mesa University
Grand Junction, CO04.2002
Skills
- Understanding Customer Needs
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Creative Problem Solving
- CRM Software
- Customer Account Management
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Responding to Difficult Customers
- Data Entry and Maintenance
- De-escalation Techniques
Timeline
Kitchen Prep Cook
Kannah Creek Brewery
09.2021 - 11.2021
Receptionist Assistant
Above All Window Cleaning And Services
03.2021 - 08.2021
Courtesy Ckerk
City Market
02.2020 - 01.2021
Cashier
Wendys Restaurant
06.2018 - 06.2019
Customer Service Representative
Rocky Mountain Health Plans
01.2018 - 06.2018
Bilingual CSR
StarTek
02.2017 - 01.2018
Customer Service Agent
Premiere Cash Advance
06.2015 - 01.2017
Customer Service Representative Bilingual
Choice Hotels International
05.2002 - 03.2005
GED -
Colorado Mesa University