Grace Conner
Marion,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in restaurant and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Eligibility Specialist/Call Center Representative
Family Social Services Administration
Marion , IN
09.2021 - Current
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on eligibility options by offering insightful information.
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using windows.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Cashier/Cashier Trainer
Buffalo Wild Wings
Marion, IN
11.2020 - 09.2021
- Helped customers complete purchases, locate items and join reward programs.
- Operated POS system to complete cash, credit and check transactions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Learned duties for various positions and provided backup at key times.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Sales Associate/Seasonal Worker
Louie's Tux Shop
Marion, IN
03.2019 - 05.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Completed orders and organized product deliveries to meet customer timetables.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Host/Greeter
Texas Roadhouse Restaurant
Marion, IN
06.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Recorded available tables after seating each party using specialized seating software.
- Collected information from arriving customers to seat groups or place them on waitlist.
Crew Member/Seasonal Worker
Splash House Marion Indiana
Marion, IN
05.2018 - 09.2018
- Provided excellent customer service by greeting customers and meeting quality expectations Upon arrival and exiting.
- Took orders, prepared meals and collected payments.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Education
High School Diploma -
Maion High School
Marion, IN02.2020
Skills
- Upbeat and Positive Personality
- CRM Software
- Data Entry and Maintenance
- Understanding Customer Needs
- Verbal and Written Communication
- Responding to Difficult Customers
- Upselling Products and Services
- Multitasking and Prioritization
- Customer Account Management
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Computer Proficiency
Timeline
Eligibility Specialist/Call Center Representative
Family Social Services Administration
09.2021 - Current
Cashier/Cashier Trainer
Buffalo Wild Wings
11.2020 - 09.2021
Host/Greeter
Texas Roadhouse Restaurant
06.2019 - 03.2020
Sales Associate/Seasonal Worker
Louie's Tux Shop
03.2019 - 05.2020
Crew Member/Seasonal Worker
Splash House Marion Indiana
05.2018 - 09.2018
High School Diploma -
Maion High School