Summary
Work History
Education
Skills
Timeline
Generic

Abigail McQuown

Marketing/Sales Associate
Lewisberry,PA

Summary

Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Work History

Sales Associate

DSW INC
Camp Hill, PA
08.2016 - Current
  • Worked with management to calculate forecasted online sales
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed online orders and organized product deliveries
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Prepared merchandise for sales floor by pricing or tagging.

Brand Associate

OLD NAVY
Camp Hill, PA
06.2015 - 06.2016
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Ticket, arrange, and display merchandise to promote sales
  • Deliver high level of assistance to drive sales and increase customer satisfaction
  • Skilled in merchandise organization (visual appeal, customer engagement, sales promotion)
  • Lead trainer for new associates
  • Problem solving and conflict resolution experience
  • Works with management team to develop new employee training techniques and empower fellow associates
  • All aspects of customer service
  • Coordinated and implemented actions plans
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Integral member of sales team
  • Coordinated and implemented action plans to improve customer satisfaction and employee retention

Education

Bachelor of Science - Marketing

Shippensburg University of Pennsylvania
Shippensburg, PA
08.2018 - 12.2020

Completed Coursework Towards Transfer Program - General Education

HARRISBURG AREA COMMUNITY COLLEGE
Harrisburg
08.2015 - 12.2017

High School Diploma -

RED LAND SENIOR HIGH SCHOOL
Lewisberry, PA
08.2011 - 05.2015

Skills

Exceptional customer serviceundefined

Timeline

Bachelor of Science - Marketing

Shippensburg University of Pennsylvania
08.2018 - 12.2020

Sales Associate

DSW INC
08.2016 - Current

Completed Coursework Towards Transfer Program - General Education

HARRISBURG AREA COMMUNITY COLLEGE
08.2015 - 12.2017

Brand Associate

OLD NAVY
06.2015 - 06.2016

High School Diploma -

RED LAND SENIOR HIGH SCHOOL
08.2011 - 05.2015

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Abigail McQuownMarketing/Sales Associate