Work History
Overview
Education
Skills
Timeline
Summary
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Marsha Calhoon

Marsha Calhoon

Mutable Position Professional Looking For A Stable Job
Indianapolis,IN

Work History

Sales Associate

7-Eleven/ Speedway
Indianapolis, IN
09.2025 - 01.2026
  • Provided exceptional customer service to enhance shopping experience and foster loyalty.
  • Maintained accurate cash register operations, ensuring efficient transaction processing.
  • Assisted in inventory management, facilitating stock replenishment and organization.
  • Collaborated with team members to optimize store layout and product placement.
  • Implemented promotional strategies to increase product visibility and drive sales growth.
  • Led initiatives to streamline checkout processes, improving overall efficiency in high-traffic periods.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Server

Waffle House Restaurant
Indianapolis, IN
09.2023 - 08.2025
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Managed cash register operations, processing payments efficiently and accurately.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Implemented process improvements that reduced wait times during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

FC Associate

Amazon
Indianapolis, IN
11.2019 - 09.2023
  • Oversaw daily operations, ensuring accurate inventory management and timely order fulfillment.
  • Mentored new associates on safety protocols and best practices for efficient workflows.
  • Implemented process improvements that enhanced productivity and reduced operational delays.
  • Coordinated cross-functional teams to streamline shipping and receiving processes.
  • Conducted regular audits to maintain compliance with quality standards and safety regulations.
  • Followed procedures at all times for personal and team safety.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.

Manager's Assistant / Cafeteria

Allison Transmission
Indianapolis, IN
01.2018 - 12.2018
  • Coordinated project schedules, ensuring alignment with team objectives and deadlines.
  • Streamlined communication between departments, enhancing collaboration and workflow efficiency.
  • Oversaw daily kitchen operations, ensuring compliance with food safety regulations.
  • Enhanced kitchen efficiency by streamlining food prep workflows and cooking processes.
  • Managed inventory levels and coordinated procurement of ingredients and supplies.
  • Boosted customer satisfaction ratings through consistent delivery of delicious meals prepared according to established recipes.
  • Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.

Deli/Bakery Associate

Kroger
Indianapolis, IN
03.2014 - 07.2018
  • Prepared and baked a variety of bread, pastries, and specialty items to meet customer demand.
  • Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
  • Assisted in inventory management by tracking ingredient levels and reporting shortages to supervisors.
  • Collaborated with team members to enhance product presentation and improve overall customer experience.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Maintained cleanliness and organization of deli display cases, ensuring compliance with health regulations.
  • Operated slicing and packaging equipment efficiently to prepare quality meat and cheese products.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Assisted customers in selecting deli products, enhancing overall shopping experience.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Office Manager

MJ Enterprise
McCordsville, IN
02.2004 - 09.2014
  • Oversaw daily office operations, ensuring smooth workflow and efficient task completion.
  • Coordinated schedules and meetings for management, optimizing time management and resource allocation.
  • Managed vendor relationships, negotiating contracts to enhance service quality and reduce costs.
  • Developed office policies and procedures, promoting compliance and operational efficiency across departments.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for Number employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Trained team members on new hotel services and products to support promotional efforts.

Overview

22
22
years of professional experience

Education

No Degree - MRT

Indiana Business College
Indianapolis, IN

Skills

Assisted customers with inquiries to enhance satisfaction Helped resolve product-related issues Supported communication between customers and service teams

Assisted teams in completing projects through clear communication and teamwork Supported colleagues in achieving shared goals by collaborating effectively Fostered a positive team environment by participating in group discussions

Demonstrated advanced problem-solving skills to address complex challenges

Cultivated strong interpersonal relationships to enhance team collaboration

Demonstrated consistent reliability and punctuality in fulfilling professional commitments

Delivered exceptional customer service by efficiently addressing inquiries and resolving issues

Devised and executed flexible scheduling strategies to accommodate diverse project requirements

Developed and implemented effective verbal and written communication strategies to enhance team collaboration

Conducted comprehensive assessments to identify and analyze customer needs

Engineered and executed innovative solutions addressing complex challenges

Implemented advanced cleaning techniques to enhance operational efficiency

Assisted guests with inquiries and requests to enhance overall experience Supported team in maintaining customer service standards Facilitated communication between guests and staff to resolve issues promptly

Assisted customers in choosing complementary products to enhance purchases Supported sales teams in promoting related items to increase overall sales Engaged customers to encourage repeat business through tailored recommendations

Fostered a positive and professional work environment through implementation of effective communication and collaboration strategies

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions

Demonstrated advanced problem-solving capabilities to address complex challenges

Optimized scheduling and prioritization of tasks to enhance productivity

Delivered outstanding customer service by addressing inquiries and resolving issues promptly

Exhibited strong interpersonal skills to foster positive relationships with clients and colleagues

Customer service

Problem-solving skills

Exceptional customer service

Time management

Teamwork and collaboration

Excellent people skills

Reliable and punctual

Flexible schedule

Verbal/written communication

Client service

Conflict resolution

Customer needs assessment

Upselling

Professional demeanor

Cleaning techniques

Timeline

Sales Associate

7-Eleven/ Speedway
09.2025 - 01.2026

Server

Waffle House Restaurant
09.2023 - 08.2025

FC Associate

Amazon
11.2019 - 09.2023

Manager's Assistant / Cafeteria

Allison Transmission
01.2018 - 12.2018

Deli/Bakery Associate

Kroger
03.2014 - 07.2018

Office Manager

MJ Enterprise
02.2004 - 09.2014

No Degree - MRT

Indiana Business College

Summary

Diligent multiple skilled professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Highly experienced customer service representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

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Marsha CalhoonMutable Position Professional Looking For A Stable Job