Judith Peguero
Atlantic City,NJ
Summary
Bi-lingual/ English/Spanish NJ Public Notary Data Entry Customer Service MS Office, WordPerfect, CARES, OMEGA, EPPIC, AS400, ORACLE, SAVE USCIS Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Assistant II
New Jersey Division of Gaming Enforcement
Atlantic City, USA
01.2024 - Current
- Reviewing contractual, financial, and programmatic documents.
- Identifying and resolving sensitive problem areas, and processing them in accordance with the rules, regulations, and laws of the assigned unit.
- Assist in coordinating, gathering, compiling, analyzing, and interpreting data.
- Maintain a tracking system, and essential records and files.
- Issue licenses and prepare statistical, technical, and financial reports.
- Assign cases to investigators and the Legal Department for review.
- Accept payments for licensing, and notarize incoming applications.
- Capture acoustic data media recordings and prepared for digital transmission and archive.
- Organized, analyzed and prepared technical data reports.
- Supported network administration tasks, including setup and maintenance.
- Managed technical documentation and reports, ensuring accuracy and compliance with industry standards.
- Gathered and evaluated data for validity, accuracy and completeness.
- Resolved customer complaints via phone or email in a timely manner.
- Participated in meetings, providing technical insights and updates.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Fingerprinting applicants, employees and underage gamblers
- Worked effectively in team environments to make the workplace more productive.
Program Compliance Specialist
New Jersey Division of Gaming Enforcement
Atlantic City, USA
12.2022 - 12.2023
- Receiving, analyzing, and processing various applications for individuals and companies seeking gaming licenses.
- Assisting in the coordination of all data processing activities for the applicants.
- Indexing and storing of agency records.
- Preparing background investigative files, and properly indexing and storing completed investigative files in accordance with the Casino Control Act, and record retention policies and procedures.
- Fingerprinting applicants
- Notarizing Incoming Applications.
- Assigning flagged files to DGE investigators and lawyers.
- Facilitated the investigation of compliance breaches and the implementation of disciplinary measures.
- Checked records for required signatures by closely reviewing documents.
- Collaborated with legal and operational teams to address compliance issues and implement corrective actions.
- Responded promptly to inquiries from government agencies regarding regulatory issues.
- Maintained accurate records of all activities related to compliance monitoring.
- Collaborated with external parties such as auditors, lawyers, regulators.
- Managed the preparation and submission of regulatory filings and reports.
- Interpreted legal documents
Case Manager
RUTGERS SOUTHERN REGIONAL CHILDCARE
Linwood, USA
07.2015 - 09.2022
- Managed 400+ subsidy cases.
- Reviewed the childcare subsidy application to determine eligibility based on income and family size.
- Determine the continuation or termination of the subsidy program by processing the annual redetermination, calculating income from employment, child support, unemployment benefits, and SSI.
- Processed yearly childcare agreements with childcare providers based on the parents' needs.
- Maintained confidentiality and adhered to professional ethics and standards.
- Developed individualized care plans with input from clients and their families.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Transitioned clients to different providers based on progress or needs.
- Educated clients and their families about their rights and available community resources.
- Maintained accurate case records and documentation according to agency guidelines.
- Utilized case management software and databases for efficient information tracking.
Subsidy Case Manager
THE WOMEN’S CENTER/AVANZAR
Linwood, USA
11.2011 - 06.2015
- Managed 400+ subsidy cases.
- Reviewed the childcare subsidy application to determine eligibility based on income and family size.
- Determine the continuation or termination of the subsidy program by processing the annual redetermination, calculating income from employment, child support, unemployment benefits, and SSI.
- Processed yearly childcare agreements with childcare providers based on the parents' needs.
- Maintained confidentiality and adhered to professional ethics and standards.
Teller
TD Bank
Atlantic City, USA
07.2007 - 08.2009
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Maintained confidentiality of bank records and client information.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Delivered exceptional service to customers in person or over telephone.
- Verified customers' identification to ensure compliance with laws and regulations.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Updated and maintained databases with current information.
Education
Paralegal Certificate -
Post University John P. Burke School of Service and Education
Waterbury, CT02.2025
Latin America Immigration Association Certificate -
Los Angeles, CA12.2022
Skills
- Media and recording options
- Administrative skills
- Database management
- Documentation proficiency
- Customer assistance
- Research
Languages
English
Professional
Spanish
Professional
Certification
- Immigration Consultant/ Document Prepare
References
References available upon request.
Timeline
Technical Assistant II
New Jersey Division of Gaming Enforcement
01.2024 - Current
Program Compliance Specialist
New Jersey Division of Gaming Enforcement
12.2022 - 12.2023
Case Manager
RUTGERS SOUTHERN REGIONAL CHILDCARE
07.2015 - 09.2022
Subsidy Case Manager
THE WOMEN’S CENTER/AVANZAR
11.2011 - 06.2015
Teller
TD Bank
07.2007 - 08.2009
Paralegal Certificate -
Post University John P. Burke School of Service and Education
Latin America Immigration Association Certificate -
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