YIN LIN
Phoenix,AZ
Summary
- Quality-driven supervisor with proven record of excellent job performance.
- Manages projects at each stage with diligent and attentive approach, carefully checking details, and testing assumptions.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Skilled in training junior personnel in principles and practices.
- Offering excellent communication and good judgment. Ready to help team achieve company goals.
- Outstanding problem-solving and teamwork abilities. Adept at working with private, public and state government clients. Skilled at inspecting organizations' operations, analyzing potential risks and providing recommendations to improve operations.
- Diligent, detail-oriented Customer Service professional, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. computer skills, with proficiency in MS Word, Excel: Outlook, and Power Point.
- A self-motivated innovator with a record of success in troubleshooting and problem resolution. Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions.
- Demonstrates strong communication skills and ability to support customers. Highly trustworthy, discreet and ethical. Resourceful in the completion of projects, effective at multi-tasking. Many years working experience in diversity workplace environments, creating and encouraging learning from others and capture the advantage of diverse perspectives.
- Works closely with executive management on complex mergers and acquisitions and divestitures. resourcefulness and diligence to make positive impact on business operations. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
- Astute financial professional with keen eye for detail and high level of integrity. Works well in large teams in corporate environments. Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
- Familiar with managing schedules, directing teams and overseeing closing processes. Committed to helping company grow while ensuring business operations follow state and federal regulations.
- Detail-oriented and friendly with high ethical standards. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices.
Overview
24
24
years of professional experience
Work History
Supervisor of Operations
CyraCom International, Inc
12.2009 - Current
- Maintained all processes and quality of work within the department
- Developed process efficiencies to improve quality, moving up team's performance’
- Manage, process, and review team daily attendance.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Coordinator
Hanjin Shipping America
Chandler, AZ
12.2007 - 09.2014
- Payable
- Oversee accounts payable recordkeeping, recording of amounts due
- Verify invoices accuracy, and calculate the discounts
- Prepare billing reports by collecting, analyzing, and summarizing data and trends
- Receive and review invoices from vendors, match documents, codes and batches;
- Protecting company assets by investing suspicious billings
- Post transactions to journals, and records.
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
Lead Agent
AAA Arizona
Phoenix
06.2002 - 11.2007
- Membership Processing Maintain confidentially and effectively function as a team leader.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
Operation Specialist
AAA Arizona
- Oversees team to monitor, analyze and coordinate the staffing of inbound call queues to insure service level goals are being met
- Monitors work whole center loads.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
Accounting Agent
Hanjin Shipping Company, Ltd
- Rail Department
- Provide the Managers with assistance in gathering, analysis, and reporting of intermodal performance metrics
- Establish close working relationship with customers.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Education
Master’s degree - Business Administration
University of Phoenix
Phoenix, AZ10.2013
BA: Bachelors - Global Business, emphasizing Marketing
Arizona State University
Phoenix, AZ5.2006
Skills
- Attention to Detail
- Problem Solving
- Accounts Payable
- Critical Thinking and Analysis
- Priority management
- Business administration
- Team Building
- Staff Management
- Operations management
- Project Management
- Inventory oversight
- Strategic planning
- Training and mentoring
- Negotiation
- Cultural Awareness
- Business Development
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Supervisor of Operations
CyraCom International, Inc
12.2009 - Current
Coordinator
Hanjin Shipping America
12.2007 - 09.2014
Lead Agent
AAA Arizona
06.2002 - 11.2007
Operation Specialist
AAA Arizona
Accounting Agent
Hanjin Shipping Company, Ltd
Master’s degree - Business Administration
University of Phoenix
BA: Bachelors - Global Business, emphasizing Marketing
Arizona State University