Elizabeth Peoples
Carrollton,TX
Summary
Dynamic Operations Supervisor with a proven track record in optimizing staff performance within fitness and hospitality settings. Expertise in cash handling, conflict resolution, and inventory control is complemented by meticulous attention to detail and an unwavering commitment to high-quality standards. Passionate about creating a safe and engaging environment, leveraging strong analytical and leadership skills to drive operational excellence and elevate customer satisfaction. Adept at strategic planning to streamline processes, enhance productivity, and foster team collaboration while consistently maintaining superior performance standards.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Lifetime Fitness
01.2024 - 06.2025
- Overseeing gym staff and fitness instructors to ensure effective performance.
- Ensuring safety measures are followed and addressing any patron concerns.
- Ensuring gym equipment is well maintained and reporting any issues.
- Ensuring the gym operates smoothly and provides a high-quality experience.
- Supervised daily operations to ensure high-quality service and customer satisfaction throughout the facility.
- Monitored inventory levels and ordered supplies to maintain operational readiness and customer service standards.
- Trained and mentored new staff on operational procedures, customer service, and safety protocols.
- Addressed member inquiries and concerns promptly, fostering a welcoming environment for all patrons.
- Conducted regular equipment checks and maintenance to ensure safety and functionality for members.
- Collaborated with other departments to plan events and promotions that increased member engagement and retention.
- Facilitated regular team meetings to discuss goals, challenges, and strategies for improvement.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Laundry Attendant
WaveMax Laundry
04.2022 - 01.2024
- Collecting and counting coins from washers and dryers, returning change to customers, and keeping track of the number of loads ran.
- Operating washing machines and dryers to ensure they are cleaned thoroughly.
- Helping customers load and unload washing machines and dryers, as well as providing them with detergent, fabric softener, and other supplies as needed.
- Keeping inventory of supplies and equipment needed for operation, ordering new supplies as needed.
Cashier/Customer Service
Fun Movie Grill
09.2019 - 03.2022
- Operating the point-of-sale system to complete ticket and food/drink sales, making accurate change, and processing credit/debit transactions.
- Greeting customers, assisting with inquiries, and providing a positive and helpful experience.
- Managing cash securely, ensuring accurate cash handling, and handling cash drawers responsibly.
- Enforcing movie ratings and advising customers about appropriate viewing options.
- Performing daily stocking and maintenance, answering phones, and promoting sales and loyalty programs.
Education
General Studies -
James Earl Rudder High School
Bryan, TX05.2018
Skills
- Customer support
- Computer literacy
- Communication skills
- Time management
- Leadership
- Documentation review
- Microsoft word
- Microsoft excel
- Sales
- Hospitality
- Microsoft office
- Analysis skills
- Windows
- Typing
- Cash handling
- Inventory control
- Attention to detail
- Product Knowledge
- Conflict Resolution
- Punctuality
- Efficiency
- Multitasking
- POS system operation
- Organizational Skills
- Adaptability
- Coaching and mentoring
- Critical thinking
- Accountability
- Teamwork
- Performance monitoring
- Staff supervision
- Task delegation
- Safety oversight
- Team Training
- Customer relations
Languages
English
Timeline
Supervisor of Operations
Lifetime Fitness
01.2024 - 06.2025
Laundry Attendant
WaveMax Laundry
04.2022 - 01.2024
Cashier/Customer Service
Fun Movie Grill
09.2019 - 03.2022
General Studies -
James Earl Rudder High School