Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Doreen Cartwright

Rex

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Overview

25
25
years of professional experience

Work History

Supervisor of Operations

TnD Protection Security Service
05.2019 - 06.2022
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Customer Service Representative

Carnival Cruise Line
01.1997 - 06.2018
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Answered an average of [60+] calls per day by addressing customer inquiries, solving problems and providing new product information

Supervisor of Operations

Kmart
12.2008 - 03.2013
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Education

High School Diploma -

Hawksbill High School
01.1980

Skills

  • AMADEUS
  • CLIENT RELATIONS
  • DETAIL-ORIENTED
  • MULTI-LINE
  • MULTI-LINE PHONE
  • Customer Service
  • CSR
  • Customer Care
  • Call Center
  • Customer Support
  • Phone Etiquette
  • Conflict Management
  • Data Entry
  • Typing
  • Sales
  • Communication Skills
  • Computer Skills
  • Creative problem solver
  • Strong client relations
  • Multi-line phone talent
  • Strong interpersonal skills
  • Strong conflict resolution skills
  • People-oriented
  • Customer-oriented
  • Skilled problem solver
  • Active listening skills
  • Excellent work ethic

Assessments

  • Customer focus & orientation, Highly Proficient, 01/21
  • Call center customer service, Completed, 01/21

Timeline

Supervisor of Operations

TnD Protection Security Service
05.2019 - 06.2022

Supervisor of Operations

Kmart
12.2008 - 03.2013

Customer Service Representative

Carnival Cruise Line
01.1997 - 06.2018

High School Diploma -

Hawksbill High School
Doreen Cartwright