Doreen Cartwright
Rex
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
25
25
years of professional experience
Work History
Supervisor of Operations
TnD Protection Security Service
05.2019 - 06.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Customer Service Representative
Carnival Cruise Line
01.1997 - 06.2018
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Answered an average of [60+] calls per day by addressing customer inquiries, solving problems and providing new product information
Supervisor of Operations
Kmart
12.2008 - 03.2013
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
High School Diploma -
Hawksbill High School
01.1980
Skills
- AMADEUS
- CLIENT RELATIONS
- DETAIL-ORIENTED
- MULTI-LINE
- MULTI-LINE PHONE
- Customer Service
- CSR
- Customer Care
- Call Center
- Customer Support
- Phone Etiquette
- Conflict Management
- Data Entry
- Typing
- Sales
- Communication Skills
- Computer Skills
- Creative problem solver
- Strong client relations
- Multi-line phone talent
- Strong interpersonal skills
- Strong conflict resolution skills
- People-oriented
- Customer-oriented
- Skilled problem solver
- Active listening skills
- Excellent work ethic
Assessments
- Customer focus & orientation, Highly Proficient, 01/21
- Call center customer service, Completed, 01/21
Timeline
Supervisor of Operations
TnD Protection Security Service
05.2019 - 06.2022
Supervisor of Operations
Kmart
12.2008 - 03.2013
Customer Service Representative
Carnival Cruise Line
01.1997 - 06.2018
High School Diploma -
Hawksbill High School
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