Hanan Aseer
Falls Church,VA
Summary
Aviation operations and management professional with hands-on experience in airport processes, team leadership, and customer service. Proven track record in optimizing workflows, ensuring compliance, and enhancing passenger and client experiences. Also experienced in retail management, bringing strong operational and leadership skills across diverse environments. Currently pursuing a Master's in IT to blend technical expertise with operational excellence. Results-oriented individual with a passion for continuous learning and innovation.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Logistics Operations Supervisor
Floor & Decor
Falls Church, United States
09.2024 - Current
- Coordinated end-to-end logistics operations supporting the timely movement of goods.
- Supervised operational staff, and ensured adherence to safety, quality, and performance standards.
- Conducted inventory audits and reconciliations to maintain system accuracy.
- Implemented training on operational procedures and equipment usage.
Ground Operations & Passenger Services
Gerry's Dnata - AIIP
Lahore, Pakistan
08.2023 - 08.2024
- Handled flight manifests, load sheets, and departure records with 100% accuracy.
- Assist in smooth coordination of flight operations, including check-in, boarding, and aircraft dispatch procedures.
- Liaise with ground handling, security, and airline staff to ensure efficient turnaround of flights.
- Supported an average of 25 daily flights, maintaining 96% on-time performance.
- Assisted 400+ passengers daily while ensuring compliance with aviation safety standards.
Internship - Trainee
Pakistan Civil Aviation Authority - AIIP
Lahore, Pakistan
05.2023 - 07.2023
- Rotated across HR, Cargo, ATC, Commercial, and Airworthiness departments.
- Supported operational and compliance reporting with zero regulatory errors.
- Assisted in handling activities that improved efficiency by 10% during peak schedules.
- Gained cross-functional exposure to regulatory and operational management systems.
Claims & Risk Management Officer
Continental Car Hire
Lahore, Pakistan
02.2022 - 09.2022
- Processed and managed customer claims with a 98% compliance rate.
- Reduced claim processing time by 25% through improved documentation workflows.
- Resolved disputes effectively, ensuring client satisfaction and repeat business.
- Collaborated with management to standardize claim handling procedures.
Education
Master - Information Technology
University of North America
Virginia, United States08-2026
Bachelor of science - Aviation Operation Management
The University of Lahore
Lahore, Pakistan08-2023
Skills
- Excellent communication
- Interpersonal skills
- Organizational skills
- Leadership skills
- Problem-solving skills
- Reporting
- Workflow optimization
- Safety and Regulatory Compliance
- Ground Handling
- CRM platforms
- Ticketing and claims handling systems
- Amadeus
- DCS (Departure Control System)
- Load sheet software
- Project management
- Regulatory compliance
- Conflict management
- Office management
- Effective planning
- Administrative skills
Projects
Airline Handling and Billing Practices, Pakistan Civil Aviation Authority (PCAA), Lahore, Pakistan
- Researched and analyzed airline handling and billing procedures within airport operations to evaluate efficiency and compliance. Collaborated across HR, Cargo, Commercial, ATC, and Airworthiness departments to gain a holistic view of airport operations. Developed recommendations to improve billing accuracy, streamline handling practices, and support revenue management.
Certification
Active Shooter Response
Languages
English
Professional
Urdu
Full Professional
Timeline
Logistics Operations Supervisor
Floor & Decor
09.2024 - Current
Ground Operations & Passenger Services
Gerry's Dnata - AIIP
08.2023 - 08.2024
Internship - Trainee
Pakistan Civil Aviation Authority - AIIP
05.2023 - 07.2023
Claims & Risk Management Officer
Continental Car Hire
02.2022 - 09.2022
Master - Information Technology
University of North America
Bachelor of science - Aviation Operation Management
The University of Lahore