Mercedes Ferrell
Wilmington,DE
Summary
Proven leader adept in team development and leadership change management, with a track record of enhancing staff performance and customer satisfaction at LaserShip. Skilled in office management and policy modification, my approach significantly improves operational efficiency and fosters a positive work environment.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
LaserShip
New Jersey
02.2020 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Receptionist
Nemours Children's Hospital
Wilmington, DE
05.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Brandywine Highschool
Wilmington, DE06.2019
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Office Management
- Support Services
- Policy and procedure modification
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Support
- Complex Problem-Solving
- Team Leadership
- Time Management
- Verbal and written communication
- Effective leader
- Operations Management
- Leadership and team building
- Money Handling
- Store Opening and Closing
- Customer Assistance
- Organization skills
- Data Entry
- Telephone skills
- Office equipment operations
- Technical Support
- Typing Speed
- Documentation And Reporting
- Staff Management
- Security understanding
- Problem-Solving
- Attention to Detail
- Courteous and Professional
- Computer Proficiency
- Basic Math
- Call Answering and Routing
- Payment Processing
- Microsoft Office
- Data inputting
Languages
Spanish
Limited Working
Timeline
Supervisor of Operations
LaserShip
02.2020 - Current
Receptionist
Nemours Children's Hospital
05.2019 - 03.2021
High School Diploma -
Brandywine Highschool