Latashia Beck
La Marque
Summary
Results-driven Operations Manager experienced in implementing planning and support initiatives that reduce costs, streamline operations, and enhance productivity. Developed high-performing teams through effective mentoring and resourceful problem-solving. Leveraged industry knowledge to identify growth opportunities and improve business processes.
Overview
13
13
years of professional experience
Work History
Supervisor of Operations
Sodexo Magic
Atlanta
04.2021 - Current
- Oversaw daily operations of department, managing personnel, budgeting, and scheduling to ensure efficient workflow.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Monitored employee productivity to identify improvement areas and allocate resources effectively.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with managers to resolve employee performance issues, optimize office equipment use, and streamline work schedules.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Guided employees in handling difficult or complex problems.
- Provided timely service of food and beverages to enhance customer satisfaction.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Assisted guests by promptly responding to questions, requests and concerns.
- Conducted regular inspections of the premises to identify any maintenance needs.
- Upheld strict compliance with health and safety regulations to ensure a safe environment for guests and staff.
- Welcomed customers to property and offered immediate assistance with needs.
- Deliver top-tier hospitality to customers to protect the integrity of the company brand.
- Train and mentor new hires, fostering a culture of experience and accountability.
Supervisor
Mainland HCA medical center of Houston
Texas City
08.2017 - 04.2021
- Identified process improvement opportunities that enhanced operational efficiency.
- Led weekly team meetings to review progress, resolve issues, and strategize future actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies and procedures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Set specific goals for projects to measure progress and evaluate end results.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
- Facilitated training sessions for new employees on company policies and procedures.
Restaurant Shift Manager
Churches Chicken
La Marque
07.2013 - 07.2016
- Supervised daily restaurant operations and staff performance during shifts.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Coordinated staff schedules to optimize workforce efficiency during peak hours.
- Trained new employees on customer service standards and operational procedures.
- Trained new employees on proper customer service techniques and food handling protocols.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Resolved customer complaints in a timely manner.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Implemented cost-control measures to reduce waste and improve profitability.
- Monitored inventory of supplies and equipment, placing orders to sustain availability.
- Coordinated daily operations, assigned tasks to employees, and resolved employee concerns.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Welcomed guests and provided information about menu items and recommendations.
- Created weekly reports regarding sales figures, labor costs and other expenses related to the restaurant's operations.
- Managed payroll processing for hourly team members within the department.
- Handled closing procedures including counting money in drawers at end of shift.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
- Moved throughout the restaurant to evaluate customer needs and manage tasks effectively.
Education
High School Diploma -
Lamarque High School
La Marque, TXSome College (No Degree) - Agricultural Business And Management
College of The Mainland
Texas City, TXSkills
- Operational planning
- Cost control
- Operational efficiency
- Workflow optimization
- Safety compliance
- Safety oversight
- Performance evaluation
- Performance coaching
- Employee training
- Team development
- Team leadership
- Staff supervision
- Task delegation
- Team Training
- Conflict resolution
- Team building
- Change leadership
- Strategic planning
- Stakeholder management
- Documentation and control
- Process improvement
- Time management
- Incident reporting
- Customer relationship development
- Management
- Problem solving
- Delegation
- Employee development
- Effective communication
- Communication skills
- Team morale
- Change leadership
Timeline
Supervisor of Operations
Sodexo Magic
04.2021 - Current
Supervisor
Mainland HCA medical center of Houston
08.2017 - 04.2021
Restaurant Shift Manager
Churches Chicken
07.2013 - 07.2016
High School Diploma -
Lamarque High School
Some College (No Degree) - Agricultural Business And Management
College of The Mainland