Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Timeline
Generic

Miracle Matau

San Francisco, CA

Summary

Dynamic operations supervisor with extensive experience at Block By Block, excelling in project coordination and compliance management. Proven track record in enhancing team performance and implementing safety standards. Skilled in crisis management and logistics oversight, driving operational efficiency and fostering collaboration across diverse teams.

Overview

20
20
years of professional experience

Work History

Supervisor of Operations

Block By Block - Union Square
San Francisco
10.2024 - Current
  • Managed scheduling and resource allocation for various community improvement projects.
  • Managed day to day operations to ensure goal expectations and daily compliance.
  • Ensured compliance with safety standards and operational guidelines across all tasks.
  • Oversaw inventory management and supply procurement for maintenance services.
  • Facilitated communication between teams to enhance collaboration on project goals.
  • Conducted regular evaluations of team performance to maintain high service standards.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Coordinated training and development for new team members on service protocols.

Operations Supervisor

Block By Block
San Francisco
11.2020 - Current
  • Manage scheduling, coordination and tracking of dispatchers & Field Operators shifts each week.
  • Monitor and coordinate safe movement of Field Operators during their route.
  • Report any safety concerns and/or any alleged violations while operating in the field.
  • Address customer concerns and questions through calls and emails and radio it out to the field to be completed.
  • Oversee Call Center Shift Schedules and appoint Ambassadors routes and daily tasks.
  • Know assigned route and keep informed of changes in the physical characteristics
  • Communicate with Field Operators on weather or any environmental conditions affecting their assigned route.
  • Direct and coordinate field activity, issue permits and authorities for the public realm and private properties, monitor all field movements and maintain computerized records of all activities

Lead Dispatcher

Block By Block - The East Cut
San Francisco
11.2020 - 09.2024
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Implemented standard operating procedures for improved workflow efficiency.
  • Attended networking events as a representative of the organization.
  • Managed social media campaigns to promote outreach initiatives and events consistently.

Lead Dispatcher

Transdev Inc
Brisbane
02.2016 - 11.2020
  • Directs drivers through radio contact; follow procedures upon drivers’ reports of incidents
  • Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, fare collection, and customer cancellations or no-shows
  • Accurately enter information into Trapeze and VDS.
  • Fill open runs or make driver or trip reassignments to ensure timely service.

Dispatcher Coordinator

Mission Hospice
San Mateo
04.2013 - 12.2015
  • Routes and Schedules the delivery of medical equipment and supplies.
  • Monitors drivers scheduled routes, and communicates issues with supervisors.
  • Responsible for Drivers route progress, errors in patient information, time frames, and work order issues that negatively impact customer satisfaction with delivery service.
  • Providing quality customer service
  • Resolve customer complaints in a timely manner.

Lead Dispatcher

MV Transportation
Redwood City
08.2008 - 01.2013
  • Directs drivers through radio contact; follow procedures upon drivers’ reports of incidents
  • Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, fare collection, and customer cancellations or no-shows
  • Accurately enter information into Trapeze and VDS.
  • Fill open runs or make driver or trip reassignments to ensure timely service.

Administrative Assistant

Legal Services Corp
Pago Pago
06.2005 - 06.2007
  • Provided clerical support to the manager and administrative staff
  • Screened telephone calls and visitors and referring them to appropriate person or agency
  • Prepared and maintained files and records of clients
  • Maintained confidential information of office related matters, including confidentiality of clients’ information
  • Received, routed, and processed incoming mail
  • Matching of invoices and process for payment
  • Xeroxing and faxing

Education

Diploma -

Pago Pago, American Samoa
Pago Pago, American Samoa
06.2007

Skills

  • Human resources
  • Project management
  • KPI tracking
  • Operational planning
  • Resource allocation
  • Risk management
  • Human resources
  • Project management
  • KPI tracking
  • Operational planning
  • Resource allocation
  • Risk management

Accomplishments

Invited by the Block By Block Vice president to be a Panelist at the International Downtown Association 2024.

Community Service

  • City Impact Rescue Mission, Volunteer, 1100 Turk St, San Francisco, CA, 94102, Volunteer at City Impact Rescue Mission, 1100 Turk St, San Francisco, CA 94102
  • North Peninsula Neighborhood Services Center, Volunteer, South San Francisco, CA, 94080, Volunteer at North Peninsula Neighborhood Services Center, South San Francisco, CA 94080
  • A.S. Coalition Against Domestic and Sexual Assault, Volunteer, Volunteer for A.S. Coalition Against Domestic and Sexual Assault to help victims of crime

Timeline

Supervisor of Operations

Block By Block - Union Square
10.2024 - Current

Lead Dispatcher

Block By Block - The East Cut
11.2020 - 09.2024

Operations Supervisor

Block By Block
11.2020 - Current

Lead Dispatcher

Transdev Inc
02.2016 - 11.2020

Dispatcher Coordinator

Mission Hospice
04.2013 - 12.2015

Lead Dispatcher

MV Transportation
08.2008 - 01.2013

Administrative Assistant

Legal Services Corp
06.2005 - 06.2007

Diploma -

Pago Pago, American Samoa

Similar Profiles

CREATE PROFILE