WILLIAM B. CONYERS, SR.
Jacksonville,Fl
Summary
- Conscientious Security Officer, US Navy Retiree, adept at managing security risks with ease and using judgment to resolve problem situations.
- Weapons training
- Firearms expert
- Military experience
- Crisis intervention training
- Conflict resolution techniques
- Stationary surveillance
- Dependable
- Security Officer License
- Theft prevention training
- Risk analysis training
- Investigation documentation
- Security personnel training
Knowledgeable with solid track record in managing center operations and enhancing team productivity. Proven ability to streamline processes and improve customer satisfaction. Demonstrated leadership in training staff and resolving conflicts efficiently.
Professional with strong background in team leadership and operational management. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in conflict resolution, process optimization, and maintaining high standards. Known for reliability and strong focus on achieving organizational goals.
Professional in center management with comprehensive background in overseeing daily operations and optimizing workflow. Known for fostering collaborative environment and driving team success. Reliable in adapting to changing demands and implementing effective solutions to meet organizational goals.
Experienced with overseeing center operations, ensuring smooth daily functioning. Utilizes strategic planning and team management to drive efficiency. Track record of implementing best practices and maintaining high standards of service delivery.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Dynamic individual with hands-on experience in and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Organized simultaneous office functions and direct administrative personnel to meet needs of professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
38
38
years of professional experience
Work History
Security Operations Center Supervisor
VyStar Credit Union
Jacksonville, FL
12.2022 - 09.2025
- The SOC Supervisor oversees operation of the Security Operations Center (SOC) for their assigned shift(s). The position manages a hybrid security team consisting of both VyStar employees and contract security personnel. Mentor & train Security Professionals and contract Security Officers in all necessary systems. Ensures assigned shift is appropriately staffed and duties conducted in an effective and efficient manner. Acts as primary escalation point for hourly staff. Assign SOC staff tasks to be completed each shift. Expected to resolve complex issues with little guidance. Communicate safety and security information to general staff, security personnel, and upper management. Responds to after-hours calls, as necessary. Takes the lead on handling emergent issues, escalating to the SOC Manager when necessary. Assists SOC Manager in developing and altering SOPs. Help coordinate disaster recovery functions in conjunction with other security supervisors and managers. Performs other duties as assigned. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
- Supervised daily operations to enhance member service and satisfaction.
- Trained and mentored staff to improve performance and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Ensured compliance with regulatory requirements to maintain organizational integrity.
- Developed training programs to elevate team skills and knowledge retention.
- Analyzed performance metrics to drive strategic decision-making initiatives.
- Collaborated with leadership on budgeting and resource allocation for center operations.
- Fostered a positive work environment that encouraged employee engagement and productivity.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
- Implemented staff development programs to enhance employee skills and knowledge, increasing overall performance.
- Promoted a culture of continuous improvement by empowering employees to identify inefficiencies in their respective departments.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Completed bi-weekly payroll for twelve employees.
- Completed bi-weekly payroll for twelve employees.
Security Professional II
VyStar Credit Union
Jacksonville, FL
11.2017 - 12.2022
- Deliver technical and security systems operations training programs to relevant personnel. Function as a resource and answers questions for security personnel and general staff on security issues. Mentor and train new security personnel to include VyStar employees and contract security staff. Help devise strategies to communicate security and safety information to general staff, security personnel, and managers. Monitor and protect the organization’s personnel and physical assets by utilizing systems to include fire detection, access control, closed circuit television, alarm systems, HVAC, and other automated building systems. Initiate and coordinate engineering, security, fire, or police department response upon detection of unauthorized, suspicious, or problem activity as dictated by security procedures and under the authority or direction of the Security Management. Enter and retrieve data utilizing the organization’s security management system. Maintain appropriate logs or records of activities and observations during assigned shift. Document all calls to the security department’s emergency lines. Perform other security duties as dictated by the work environment and assigned by Security Management. First Responder to all emergency incidents at the designated corporate facility. Responds to and assists in real and simulated emergencies. Coordinate on scene with safety agencies (fire, police, and emergency medical) for fire and evacuation drills or other emergency incidents. Maintain active knowledge of Corporate Security and Safety Department and VyStar’s disaster recovery procedures and takes inventory of disaster recovery equipment for department. Assist employees as needed in the entering and exiting of the parking lot areas. Point of contact for branches regarding security and safety related issues. Assist in emergency response during business and non-business hours. Assist in collecting and recording video and picture evidence to help with internal and external investigations. Conduct tests on all security and safety equipment and assists in evacuation drills performed at corporate locations. Responsible for accurate coordination and accounting of personnel and rapid reporting to emergency officials during real or simulated evacuation drills. Conduct equipment checks and troubleshooting procedures on all security equipment, prior to any escalations to vendor for further assistance. Submit work orders for maintenance on security and safety related equipment. Work closely with vendors to repair related security equipment to ensure equipment is operational in a timely manner. Control vendor access of extremely sensitive areas where maintenance is necessary. Assist members and non-members when visiting or contacting corporate locations.
Unarmed Security Guard
DSI
Jacksonville, FL
12.2011 - 11.2017
- Assigned to Revlon. Monitored and authorized entrance and departure of vehicles, cargo trucks, employees, and visitors. Circulated among visitors, patrons, and employees to preserve order and protect property. Drafted reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Monitored and reported suspicious activities to local authorities. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Warned offenders about rule infractions and violations and verbally evicted violators from premises. Denied entrance to the building to Unauthorized persons. Secured all doors in the office and main building after hours.
Armed Security Officer
G4S Secure Solutions
Jacksonville, FL
10.2008 - 12.2009
- Performed different duties depending on location assigned. Guarded and monitored prisoners from the Sheriff's Office while obtaining health care from Shand's Hospital. Maintained regular surveillance over juvenile offenders at the Duval County Detention Center.
Gunners Mate
United States Navy
Jacksonville, Fl
08.1987 - 03.2008
- Managed Quality Control, top secret Navy and Military weapons and small arms. Maintained safety and proper protocols required by the United States Government. Other duties to include inventory, computer data processing, filing, set up trainings for division personnel. Developed and led training programs in preparation for combat. Served as custodian of classified documents. Expert in tactical and technical guidance. Supervised, communicated urgent orders and directions effectively to a team of eighty personnel.
- Coordinated daily operations for team of 45 personnel and established goals for training programs.
- Operated and maintained $5,000,000 worth of heavy vehicles, serialized assets, weapons, machine guns, naval guns and artillery.
- Inspected assigned material valued in excess of $5,000,000 to support company operations.
Education
Protective Action Response Certification - undefined
Northeast Florida Criminal Justice Training Center
Jacksonville, FL01-2009
Class A CDL - undefined
National Truck Driving School
Green Cove Springs, FL01-2008
High School Diploma - undefined
Lake View High School
Lake View, SC01-1987
Florida 2-15 Life, Annuity, & Health License - Insurance
Florida School of Insurance
Tampa, FL04-2026
Skills
- Workplace safety
- Team management
- Recruitment and hiring
- Creative solutions
- Task delegation
- Benefits administration
- Employee retention
- Payroll administration
- Industry expertise
- Human resources
- Employee engagement
- Child labor laws
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
- Relationship building
- Training and mentoring
- Team building
- Safety protocols
- Staff discipline
- Employee motivation
- Coaching and mentoring
- Analytical thinking
- Conflict resolution
- Operations management
- Policy and procedure development
- Payroll processing
- Staff management
- Processes and procedures
- Quality control
- Public speaking
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Inventory control
- Workflow management
- Policy enforcement
- Project management
- Priority management
- Employee development
- Staff development
- Risk management
- Project planning
- Performance management
- Schedule development
- Waste reduction
- Process improvement
- Process monitoring and improvement
- Data analytics
- Negotiation
- Inventory oversight
- Budget management
- Financial management
- Business development
- Business administration
- Expectation setting
- Change management
- Contract management
- Human resources management
- Industrial hygiene
- Staff education
- Department organization
- Teamwork and collaboration
- Time management
- Multitasking and organization
- Reliability
- Excellent communication
- Team collaboration
- Professionalism
- Risk assessment
- Appointment scheduling
- Goal setting
- Scheduling and calendar management
- Self motivation
- Office management
- Administration and operations
- Interpersonal skills
- Task prioritization
- Leadership development
- Handling complaints
- Data entry
- Documentation and recordkeeping
- Employee supervision
- Microsoft office
- Phone and email etiquette
- Customer service management
- Adaptability and flexibility
- Effective communication
- Active listening
- Organizational skills
- Team leadership
- Administrative procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of twelve in the development of the departments operating procedures.
- Supervised team of twelve staff members.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Security Operations Center Supervisor
VyStar Credit Union
12.2022 - 09.2025
Security Professional II
VyStar Credit Union
11.2017 - 12.2022
Unarmed Security Guard
DSI
12.2011 - 11.2017
Armed Security Officer
G4S Secure Solutions
10.2008 - 12.2009
Gunners Mate
United States Navy
08.1987 - 03.2008
Protective Action Response Certification - undefined
Northeast Florida Criminal Justice Training Center
Class A CDL - undefined
National Truck Driving School
High School Diploma - undefined
Lake View High School
Florida 2-15 Life, Annuity, & Health License - Insurance
Florida School of Insurance