Jennie Dearman
Plaquemine,LA
Summary
Dynamic and results-oriented professional with 20 years of experience leading disaster readiness, crisis response, and recovery operations for government agencies, healthcare systems, and community organizations. Demonstrated expertise in developing comprehensive emergency management plans, coordinating multi-agency responses, and ensuring compliance with federal, state, and local regulations. Skilled in building resilient systems, training cross-functional teams, and implementing risk mitigation strategies to safeguard lives, property, and critical infrastructure. Committed to enhancing community safety and preparedness through innovative solutions and collaborative efforts.
Overview
2027
2027
years of professional experience
Work History
Security Operations Center Supervisor
Blue Cross and Blue Shield
Baton Rouge, LA
09.2024 - Current
- Performed administrative tasks such as ordering supplies, scheduling maintenance visits.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Evaluated employee performance through one-on-one meetings and annual reviews.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of transactions for inventory control purposes.
- Managed staff schedules and resource allocation to optimize center efficiency and service delivery.
- Oversaw daily operations to ensure compliance with healthcare regulations and organizational standards.
- Developed training programs for new employees, fostering a culture of continuous learning and development.
Emergency 911 Supervisor
Iberville Parish Emergency Preparedness & E-911
Plaquemine, LA
2008 - 2023
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Supervised and coordinated 911 call-takers, dispatchers, and other personnel to ensure proper response times.
- Drafted policies related to 911 operations based on legal requirements as well as best practices.
- Resolved conflicts between teams or personnel that arose due to differences in opinion or misunderstandings.
- Ensured compliance with applicable state and federal regulations related to 911 operations.
- Participated in regional meetings with other local agencies regarding emergency protocols and procedures.
- Maintained records of all calls received by the 911 center, including call type, duration, response time.
- Implemented new technologies such as computer-aided dispatch systems and GPS tracking devices.
- Facilitated communication between law enforcement officers at crime scenes and the command center.
- Supervised emergency response operations, ensuring timely and effective communication during critical incidents.
- Trained and mentored staff on E-911 protocols and procedures to enhance operational efficiency.
- Implemented quality assurance measures to improve accuracy in call handling and dispatching processes.
- Coordinated inter-agency collaboration during emergencies, fostering teamwork and resource sharing.
- Developed training programs for new employees, focusing on system usage and emergency management best practices.
- Analyzed incident reports to identify trends, driving improvements in response strategies and service delivery.
- Led initiatives to upgrade telecommunications systems, enhancing overall responsiveness of emergency services.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Implemented quality assurance measures to ensure the accuracy and consistency of call handling, resulting in a high level of service for callers.
- Contributed to the development of new policies and procedures, maintaining compliance with industry best practices and regulatory requirements.
- Oversaw daily operations of the 911 call center, ensuring optimal functioning of equipment and systems at all times.
Education
Associate of Science - General Studies (Transfer Associate)
Baton Rouge Community College
Baton Rouge, LA05-2005
Bachelor of Science - Emergency Management
Northwestern State University of Louisiana
Natchitoches, LA12-2026
Skills
- Employee Management
- Excellent multitasker
- Documentation and reporting
- Department organization
- Attention to detail
- Processes and procedures
- Decision-making
- Verbal and written communication
- Conflict resolution
- Process monitoring and improvement
- Customer service
- Safety protocols
- Policy enforcement
- Policy and procedure development
- Priority management
- Bi-weekly payroll processing
- Resolving discrepancies
- Equipment maintenance
- Interpersonal skills
- Professionalism
- Task delegation
- Goal oriented
- Staff management
- Payroll processing
- Staff development
- Strategic planning
- Complex Problem-solving
- Performance management
Timeline
Security Operations Center Supervisor
Blue Cross and Blue Shield
09.2024 - Current
Emergency 911 Supervisor
Iberville Parish Emergency Preparedness & E-911
2008 - 2023
Associate of Science - General Studies (Transfer Associate)
Baton Rouge Community College
Bachelor of Science - Emergency Management
Northwestern State University of Louisiana