KENDELL PEMBERTON
Quincy,Ma
Summary
A self-directed, resourceful, and results-driven corporate professional leveraging extensive experience in office administration and human resources management to drive organizational growth, enhance operational efficiency, and deliver impactful results.
Overview
19
19
years of professional experience
Work History
Supervisor, Field Operations
Worcester Recovery Center And Hospital
Worcester, MA
11.2021 - Current
- Deliver care and services in accordance with established facility policies and standards
- Coordinate and manage data related to program evaluation, and effectively communicate findings to members of the clinical team
- Support patients in performing activities of daily living to promote comfort, safety, and independence
- Provide assistance with feeding, dressing, monitoring vital signs, and addressing patient needs through effective problem-solving
Operation Manager
VISIT HEALTH
PLYMOUTH, MA
02.2021 - 11.2021
- Managed inbound and outbound shipments with a strong focus on accuracy and efficiency, directing associate teams and overseeing inventory processes.
- Conducted daily quality and compliance checks to ensure adherence to operational standards.
- Developed and implemented team rotation schedules to ensure effective coverage during peak hours.
- Reviewed and approved or denied employee leave requests and timesheets in alignment with company policies.
- Led weekly team meetings to communicate updates, expectations, and upcoming operational changes.
Transportation Manager
BESTBUY
BOSTON, MA
07.2019 - 12.2020
- Oversee payroll operations, manage net revenue budgets, conduct driver counseling, and perform accident reviews.
- Analyze profit and loss statements, process invoicing, and generate comprehensive operational and financial reports.
- Ensure full compliance with Department of Transportation (DOT) regulations and safety standards.
- Manage equipment and inventory to minimize turnover and maximize productivity, ensuring safe and efficient driver operations.
Human Resources Manager
UPS
PHILADELPHIA , PA
09.2016 - 06.2019
- Conduct concise pre-screening interviews to assess candidate qualifications and overall suitability for employment.
- Perform thorough reference checks, background screenings, and verification of certifications and licenses prior to extending offers.
- Prepare and organize employee files in advance of onboarding and orientation.
- Maintain accurate daily records of disciplinary actions, attendance, leaves of absence, and sick time.
- Facilitate new hire orientation to ensure a smooth onboarding experience.
Security Directive
METRO ONE
PHILADELPHIA , PA
01.2016 - 01.2019
- Mange and oversee the performance of the field staff for a variety of projects.
- Ensure proper training and use of mobile app for all officers.
- Develop new processes for employee evaluation which resulted in marked performance improvements.
- Work directly with clients and management.
- Processing scheduling via Citrix of Valiant, , philadelphia, pa.
Security Manager
U.S SECURITY ASSOCIATES
JENKINTOWN , PA
03.2012 - 01.2016
- Hired, trained, and prepared call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call center objectives, performance, standards, and policies.
- Analyze data using WIN system.
- Obtain documents, clearances, certificates and approvals from local, state and federal agencies children’s hospital of philadelphia, philadelphia, pa Mental Health/ Medical Billing.
MEDICAL BILLING / MENTAL HEALTH
CHILDREN HOSPITAL OF PHILADELPHIA
PHILADELPHIA , PA
09.2007 - 02.2012
- Biller in charge of calculating and collecting payments for medical procedures and services.
- Insurance claims.
- Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding.
- Resolve issues with patient medications and arrange any necessary follow up appointments and prescriptions.
Education
Bachelor of Science - Computer Engineering
Penn State University
01-2007
Diploma -
Abraham Lincoln High School
01-2003
Skills
- Dedicated and meticulous
- Analysis and Reporting
- Scheduling
- Concur
- Meeting and Travel Support
- Office/ Project Management
- MS Office
- Google Suite
- Customer Service
- Human Resources
- Payroll
- 75 WPM
- Database Management
- MS Excel, Pivot Tables and PowerPoint
- Sage 50 US Proficiency
- Budget, WIN
- Call center, Payroll
- Citrix, Peak
- Counseling, Policies
- Clients, Processes
- Customer Service, Coding
- Database Management, Project Management
- Delivery, Quality
- Directing, Recruiting
- Drivers, Reporting
- Financial, Routing
- Forms, Sage
- Human Resources, Scheduling
- Insurance, Strategy
- Inventory, Tables
- Invoicing, Troubleshoot
- Ma
- Managing
- Medical Billing
- Mental Health
- MS Excel
- Excel
- MS Office
- Office
- PowerPoint
References
References
AVAILABLE UPON REQUEST
Timeline
Supervisor, Field Operations
Worcester Recovery Center And Hospital
11.2021 - Current
Operation Manager
VISIT HEALTH
02.2021 - 11.2021
Transportation Manager
BESTBUY
07.2019 - 12.2020
Human Resources Manager
UPS
09.2016 - 06.2019
Security Directive
METRO ONE
01.2016 - 01.2019
Security Manager
U.S SECURITY ASSOCIATES
03.2012 - 01.2016
MEDICAL BILLING / MENTAL HEALTH
CHILDREN HOSPITAL OF PHILADELPHIA
09.2007 - 02.2012
Bachelor of Science - Computer Engineering
Penn State University
Diploma -
Abraham Lincoln High School