Frederick Funck
Eunice,LA
Summary
Supervisor in Field Operations at Charter Spectrum, adept in project management and employee development. Excelled in enhancing service quality and productivity, achieving significant improvements in customer satisfaction. Skilled in analytical thinking and relationship building, I spearheaded cross-departmental collaborations for superior service delivery, demonstrating a commitment to excellence and team success.
Overview
26
26
years of professional experience
Work History
Supervisor, Field Operations
Charter Spectrum
Eunice, LA
08.2021 - Current
- Supervised day-to-day operations and ensured quality customer service was delivered by my direct reports.
- Monitored and ensured company technical processes were followed by field technicians.
- Partnered with other departments, such as maintenance and construction teams, to deliver superior services.
- Partnered with quota and routing teams to verify that technicians were being efficient and improving productivity.
- Ensured technicians were outfitted with proper tools, supplies, and PPE.
Maintenance Technician
Charter Spectrum
Eunice, LA
04.2009 - 08.2020
- Installed HFC networks, including passive and active devices.
- Maintained and repaired damaged HFC coaxial and fiber distibution lines
- Balance and swept lines to correct signal impairments.
- performed routine CLI leakage ridouts and End of line testing to conform with FCC guidelines.
Field Technician
Charter Spectrum
Eunice, LA
03.2007 - 04.2009
- Completed installation of video, HSD, and telephony services in residential and commercial buildings.
- Completed service calls for video, HSD, and telephony services in residential and commercial establishments.
- Completed repairs for CLI leakage and ingress.
Cable Installation Technician
Cable Marketing and Installations
Slidell, LA
06.2005 - 03.2007
- Completed video, HSD, and telephony installations in residential and commercial properties.
- Completed service calls for video, HSD, and telephony, consisting of troubleshooting and replacing faulty or damaged coaxial cabling.
Department Manager
Walmart
Slidell, LA
08.1999 - 06.2005
- supervised automotive technicians, merchandise stockers, and cashiers.
- Managed payroll and shifts for direct reports.
- Managed and ordered inventory to keep products in stock and on shelves for customers.
Education
High School Diploma -
Northshore High School
Slidell, LA05-1999
Skills
- Analytical thinking
- Project management
- Quality control
- Employee development
- Data analytics
- Relationship building
- Process improvement
- Conflict resolution
- Training and mentoring
- Team building
- Expectation setting
- Customer service
Accomplishments
- multiple charter achievement award nominations
- received the charter distinction award in 2016
- receiver of multiple spark awards
- developed a a technician that was runner up for the spectrum superstars award for 2024
Timeline
Supervisor, Field Operations
Charter Spectrum
08.2021 - Current
Maintenance Technician
Charter Spectrum
04.2009 - 08.2020
Field Technician
Charter Spectrum
03.2007 - 04.2009
Cable Installation Technician
Cable Marketing and Installations
06.2005 - 03.2007
Department Manager
Walmart
08.1999 - 06.2005
High School Diploma -
Northshore High School
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