Alim Argaez-Tun
Arvada,CO
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
3
3
years of professional experience
Work History
Service Manager
Arvada Appliance
11.2023 - 12.2024
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Server
Joes Cafe
07.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager
McDonald's
08.2021 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
GED -
Adult High School
Las Vegas, NV05-2020
Skills
- Customer service management
- Team collaboration and leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Documentation and reporting
- Team leadership
- Estimating and quoting
- Service and parts teams management
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Arvada Appliance
11.2023 - 12.2024
Server
Joes Cafe
07.2022 - 08.2023
Manager
McDonald's
08.2021 - 11.2021
GED -
Adult High School