Ashley Martin

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.
• Answered member questions about property and casualty insurance.
• Bind new policies and services.
• Analyzed and assessed members’ needs and offered available insurance products and advise members.
• Maintained and advised on existing policies.
• Ensured any risk or compliance issues were measured and addressed accordingly.
• PROMOTIONS???
• AWARDS??
• Achievements???

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
• Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.

PROMOTIONS?????

AWARDS?

Achievements

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Investigated and resolved accounting, service and delivery concerns.
• Promotions???
• Awards???
• Achievements???