Tiffany Carter
Summary
Dedicated Customer Service Representative with expertise in resolving inquiries and enhancing customer satisfaction. Strong communication and problem-solving skills foster positive relationships and loyalty. Focused on team performance improvement through knowledge sharing and effective service strategies.
Overview
18
18
years of professional experience
Work History
Recruiter's Assistant
Phillip Charles Group (Huffmaster)- Contract
11.2024 - 05.2025
- Conducted thorough candidate screenings, including interviews and reference checks, ensuring high-quality matches for clients.
- Conducted phone interviews to evaluate applicants' knowledge, skills, experience, and aptitudes, enhancing candidate selection quality.
- Studied job descriptions and qualifications to determine applicant requirements.
- Executed reference checks, background screenings, and other pre-employment verifications, ensuring accuracy of applicant information.
- Built strong relationships with candidates, providing guidance throughout the entire hiring process.
- Provided timely feedback to candidates regarding their application status, maintaining positive experiences throughout the hiring process.
- Conducted regular follow-ups with placed candidates to assess satisfaction levels and address any concerns or issues promptly.
- Engaged in client meetings to identify talent acquisition needs and deliver updates on search progress, fostering strong client relationships.
- Managed daily outbound calls to enhance communication and streamline workflow.
Canvasser
Blitz Canvassing- Contract
09.2024 - 11.2024
- Increased voter registration rates by 30% by effectively communicating the importance of civic participation during door-to-door canvassing.
- Enhanced awareness for key political campaigns through distribution of informative materials and engaging in persuasive conversations with residents.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Cultivated positive relationships with community members to foster trust and support for initiatives.
- Addressed customer questions and objections to alleviate concerns and strengthen rapport.
Communication Center Representative
ComplexCare Solutions- (Contract)
04.2024 - 07.2024
- Managed 70 to 120 calls per day, prioritized urgent tasks to ensure timely customer responses.
- Maintained up-to-date knowledge on company policies, procedures, and offerings to provide accurate information to customers.
- Cultivated positive client relationships through empathetic listening and clear communication, resulting in effective issue resolution.
- Ensured compliance with industry regulations by adhering to guidelines for handling sensitive customer data.
- Addressed changes quickly to maintain service quality. and positively to rapid change.
ERS Dispatcher- Emergency Response
AAA Auto Club South
08.2022 - 01.2024
- Field incoming calls from member's requiring emergency road-side assistance.
- Understanding the nature of the member's distress ensuring their immediate safety, and document the details promptly and accurately.
- Demonstrated empathy while handling high-stress calls to ensure member comfort.
- Maintained compassionate, composed demeanor during high-intensity calls to support member reassurance.
- Managed approximately 70 moderate to high- level calls per day.
- Resolved conflicts with customers, drivers, and personnel to foster professional relationships and respect.
- Adapted strategies in real-time to effectively respond to evolving situations and member needs.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Desk Adjuster/ Claims Examiner
Warrior Response Unit
03.2019 - 04.2022
- Conducted in-depth research into policy coverage details, ensuring accurate application for each unique case scenario.
- Collaborated cross-functionally with other departments to address complex issues impacting claims resolution times effectively.
- Streamlined communication channels between internal teams for improved coordination during major loss events or catastrophe situations, minimizing response delays.
- Handled 40+ calls, emails, and faxes daily from customers, facilitating efficient claims processing.
- Improved team productivity through clear communication and collaboration, fostering a supportive office environment.
- Balanced competing priorities in a fast-paced environment, ensuring timely completion of all assigned tasks without compromising quality or attention to detail.
Service Desk Associate
Spirit Airlines Inc.
12.2014 - 06.2015
- Provided skilled customer service in a high- volume setting.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Maintained passenger confidentiality while inputting customer information as well as payment information into multiple systems.
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
- Raised revenue of 20% with cross-selling and upselling of product purchases.
- Managed cash transactions efficiently at point of sale.
Accounts Receivable Associate
Medco Health Solutions/ Express Scripts
10.2007 - 12.2011
- Improved cash flow by promptly processing invoices and diligently following up on overdue payments.
- Processed payments and executed write-offs on accounts, ensuring accurate financial records.
- Reduced outstanding receivables for increased financial stability by effectively managing accounts and pursuing collections.
- Monitored, analyzed, and collected on accounts receivable, supporting overall financial stability.
- Managed processing of 50-60 accounts daily, enhancing workflow efficiency in accounts receivable.
- Negotiated payment terms with clients to facilitate prompt payments while maintaining strong business relationships.
- Collaborated with various team members to ensure timely billing and resolution of discrepancies, fostering positive client relationships.
- Enhanced communication between departments by participating in cross-functional meetings aimed at improving overall organizational performance.
- Provided outstanding customer service in a pharmacy outbound call center.
- Maintained empathy towards customers needs.
Education
High School Diploma -
Central High School
06-2003
Skills
- Strong ethics
- Adaptability and flexibility
- Time management
- Verbal and written communication
- Team collaboration
- Candidate and client relations
- Cold calling
- Customer service
- Empathic engagement
- CRM software proficiency
- Customer relationship management
- Relationship building
- Microsoft office expertise
- Applicant tracking systems
- Data entry
- Customer retention
Volunteer work
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and prepping for food drives.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
Education
other
Timeline
Recruiter's Assistant
Phillip Charles Group (Huffmaster)- Contract
11.2024 - 05.2025
Canvasser
Blitz Canvassing- Contract
09.2024 - 11.2024
Communication Center Representative
ComplexCare Solutions- (Contract)
04.2024 - 07.2024
ERS Dispatcher- Emergency Response
AAA Auto Club South
08.2022 - 01.2024
Desk Adjuster/ Claims Examiner
Warrior Response Unit
03.2019 - 04.2022
Service Desk Associate
Spirit Airlines Inc.
12.2014 - 06.2015
Accounts Receivable Associate
Medco Health Solutions/ Express Scripts
10.2007 - 12.2011
High School Diploma -
Central High School