JAMF Pro
I am in search of a role in the Phoenix Area. We have lived in DFW for about 2 years and its time to go home to Phoenix. My wife had a travel assignment and she has accepted a permanent role in Chandler, AZ.
IT Professional specializing in the implementation, management, security, and support of Windows-based server and desktop's (Apple & Windows). I have been responsible for the development, maintenance, and optimization of computer networks and systems. While maintaining computer systems, upgrading servers, testing and securing server data for a company's day-to-day operations to meet business goals and SLA Requirements.
The Cyber Security Defense (CSD) function within Global Information Security is responsible for all aspects of threat intelligence and monitoring, application and network security, and insider threat. In addition, the CSD team drives out the enterprise-wide cyber exercise program.
As a System/Data Security Analyst, I am responsible for providing operational and procedural support to provision and maintain Access for employees across the Enterprise, including Windows, Midrange, and Mainframe platforms. A risk-oriented perspective is required, along with the ability to support BAU processes and maintenance of Enterprise Access platforms.
• Systems Administration
• Desktop Support
• Desktop Imaging
• Level 2 & 3 Technical Support
• Project Management
• VOIP Telephony
• Field Support
• Printer Management
• IAM (Identity and Access Management)
My responsibility were to provision, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure
My responsibilities were to plan, implement, monitor, or upgrade security measures to protect computer information.
In my role it is my responsibility to ensure all end-users systems and servers are running at maximum up time and that the performance, resources and security of those system that I manage meet the needs of our employees.
I was responsible for the support of Mr. Cooper's staff. My primarily focus is on the systems maintenance and problem resolution for all users. Everything from end user support to Apple and Printer Management
Under general supervision, plans and coordinates activities that support end user application of enterprise information technology systems and ensures their effective and efficient use in the conduct of City business and operations in accordance with system standards.
I was a key player in the support team for where we support several clients. Our main client being Trott & Trott Law Firm where we supported nearly 3000 call center reps.
I was a key player in the support team for both Infrastructure and Desktop support. I took on many key roles as SME and continually provided support to all users
I was an integral part of Bechtel's IT Service Center. The primary responsibility of the role is to provide front line, call center help desk support, service, and solutions for Bechtel corporate and project personnel worldwide.
I was the single point of contact for application, hardware, network, and telephone question, requests, and incidents. The principal purpose was to provide TIER 2 specialist assisting customers with software and hardware questions and problems. In addition, I was responsible for the repair and installation of all desktops, printers and peripherals in stock, network and remote access connectivity
IT Compliance
JAMF Pro
Cyberark
Mac OSX Support
KACE System Management
Microsoft Windows (7,8,10) Support
Microsoft Windows Server 2008 - 2016
VMWare - VSphere Client & Management
Backups - Dell OpenManage and Veritas NetBackup
MySQL - Creating, Restoring, Access Management
End Point Security - McAfee, BitDefender, and Symantec
Asset Management - Manage Engine, Solarwinds, ServiceNow
Server Management/Monitoring Tools - SCOM, Solarwinds, WhatsUpGold, KACE, Manage Engine