Summary
Overview
Work History
Education
Skills
Software
Languages
Work Preference
Timeline
AssistantManager

Jeremy Caron

Systems/Security Administrator

Summary

I am in search of a role in the Phoenix Area. We have lived in DFW for about 2 years and its time to go home to Phoenix. My wife had a travel assignment and she has accepted a permanent role in Chandler, AZ.


IT Professional specializing in the implementation, management, security, and support of Windows-based server and desktop's (Apple & Windows). I have been responsible for the development, maintenance, and optimization of computer networks and systems. While maintaining computer systems, upgrading servers, testing and securing server data for a company's day-to-day operations to meet business goals and SLA Requirements.

Overview

11
11
years of professional experience

Work History

<p > System/Data Security Analyst </p><p > </p>

Bank of America, Addison TX
02.2019

The Cyber Security Defense (CSD) function within Global Information Security is responsible for all aspects of threat intelligence and monitoring, application and network security, and insider threat. In addition, the CSD team drives out the enterprise-wide cyber exercise program.

As a System/Data Security Analyst, I am responsible for providing operational and procedural support to provision and maintain Access for employees across the Enterprise, including Windows, Midrange, and Mainframe platforms. A risk-oriented perspective is required, along with the ability to support BAU processes and maintenance of Enterprise Access platforms.

  • Information Technology / Information Security / Identity and Access Management
  • Windows, Midrange and Mainframe access provisioning of security systems
  • Identify, analyze and address problems to resolve issues whenever possible in way that minimizes negative impact and risk to the organization
  • Project Management
  • PCI Compliance
  • Risk Management
  • Active Directory experience focused on Security, Authentication, and Object Management
  • Designing and deployment of all elements related to AD objects
  • Detailed end-user and process documentation for all elements of Microsoft Windows Platform support
  • O365 and Microsoft Azure Active Directory

<p > IT FIELD TECH/SYS ADMIN </p><p > </p>

TAYLOR MORRISON, MOTION RECRUITMENT (FORMER MDI GROUP)
11.2018 - 01.2019

• Systems Administration

• Desktop Support

• Desktop Imaging

• Level 2 & 3 Technical Support

• Project Management

• VOIP Telephony

• Field Support

• Printer Management

• IAM (Identity and Access Management)

<p > Windows Server Administrator @ Tetra Pak </p><p > </p>

CSI IT - Formally TRG (Technology Resource Group)
05.2018 - 10.2018

My responsibility were to provision, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure

  • Systems Administration
  • SCOM Monitoring
  • Level 2 & 3 Technical Support
  • Backups (Dell OpenManage, Veritas NetBackup)
  • Project Management
  • User Provisioning - DRA (Delegation and Configuration)
  • Windows Server 2008 - 2016
  • MS Office 365 Administrator
  • Identity and Access Management
  • File Server Management
  • MySQL Server (Provisioning)
  • Basic PowerShell
  • VMWare (VSphere Client & Management)

<p > Information Security Analyst </p>

Securus Technologies,Carrollton TX
07.2017 - 05.2018

My responsibilities were to plan, implement, monitor, or upgrade security measures to protect computer information.

  • Netwrix Monitoring (SME) Setup and Deploy
  • Accounts Administration
  • MySQL Server (Provisioning)
  • Following FISMA, FedRAMP, and PCI Guidelines (Reporting)
  • Solarwinds Server and Application Monitor
  • IT Compliance
  • Internal IT Audit
  • Identity Management
  • WroteSecurity Policies and Procedures

Systems Administrator

Oceans HealthCare, Plano TX
12.2016 - 07.2017

In my role it is my responsibility to ensure all end-users systems and servers are running at maximum up time and that the performance, resources and security of those system that I manage meet the needs of our employees.

  • Manager over Service Desk (12 Users)
  • Backups (Dell OpenManage)
  • Networking (Aruba Networks)
  • Firewalls (SonicWall)
  • Basic PowerShell
  • WhatsUp Gold
  • HIPPA Compliance
  • Reconfigure and organize new GPO and AD Structure
  • Setup and Deploy Patching and system wide updates for end user systems
  • Setup Device Management (MDM)
  • Reconfigure Sonicwall/GSM for environment
  • Setup and Deploy (ServiceDesk) Ticketing System

<p > Desktop Technician </p>

Mr. Cooper, Irving, TX
01.2016 - 12.2016

I was responsible for the support of Mr. Cooper's staff. My primarily focus is on the systems maintenance and problem resolution for all users. Everything from end user support to Apple and Printer Management

  • Apple SME (Product Owner)
  • MS Windows (7,8,10) Support
  • Encryption (Fire Vault & BitLocker)
  • KACE System Management
  • Identity and Access Management
  • File Server Management
  • Print Server Management
  • Office 365 Admin
  • Level 2 & 3 Support
  • Asset Management
  • Project Management

<p > Desktop Engineer </p>

Orion Health, Scottsdale AZ
09.2014 - 01.2016
  • Apple SME(Product Owner)
  • KACE System Management
  • Setup and Deploy HelpDesk
  • Setup and Deploy Call Center VOIP and ticketing System
  • Setup and Deploy new Security System for Scottsdale Campus
  • Permissions & Identity Access Management (Implement, Plan and Execute)
  • Plan and Administer Call Center Call Flow andTrixbox (IVR) Functionality
  • Plan and Administer NOC (Network Operations Center) Call flow and IVR Structure
  • Manage new NOC Network Role out
  • Manage Security Incidents for North America
  • Manage SolarWinds and reporting
  • Manage SonicWALL Server
  • HIPPA Compliance
  • Manage Active Directory for all North America
  • Manage Office 365 Admin for All North America
  • 100% Apple Environment with Windows 10 VM on each system.

<p > IT Business Support Specialist @ City of Detroit </p>

Computech, Detroit MI
02.2014 - 06.2014

Under general supervision, plans and coordinates activities that support end user application of enterprise information technology systems and ensures their effective and efficient use in the conduct of City business and operations in accordance with system standards.

<p > Support Specialist II @Assure 360 </p>

BrookSource, Farmington Hills MI
05.2013 - 02.2014

I was a key player in the support team for where we support several clients. Our main client being Trott & Trott Law Firm where we supported nearly 3000 call center reps.

Infrastructure Desktop Support Tech II

Caris Life Sciences, Phoenix AZ
01.2012 - 05.2013

I was a key player in the support team for both Infrastructure and Desktop support. I took on many key roles as SME and continually provided support to all users

IT Support Analyst II

Bechtel, Glendale AZ
10.2011 - 01.2012

I was an integral part of Bechtel's IT Service Center. The primary responsibility of the role is to provide front line, call center help desk support, service, and solutions for Bechtel corporate and project personnel worldwide.

Desktop Support Specialist II

Isagenix, Chandler AZ
05.2008 - 10.2011

I was the single point of contact for application, hardware, network, and telephone question, requests, and incidents. The principal purpose was to provide TIER 2 specialist assisting customers with software and hardware questions and problems. In addition, I was responsible for the repair and installation of all desktops, printers and peripherals in stock, network and remote access connectivity

Education

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Rio Salado College, Associate in Applied Science Degree
08.2011 - 2013.05

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Western Governors University
01.2019 - 2021.05

Skills

    IT Compliance

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Software

JAMF Pro

Cyberark

Mac OSX Support

KACE System Management

Microsoft Windows (7,8,10) Support

Microsoft Windows Server 2008 - 2016

VMWare - VSphere Client & Management

Backups - Dell OpenManage and Veritas NetBackup

MySQL - Creating, Restoring, Access Management

End Point Security - McAfee, BitDefender, and Symantec

Asset Management - Manage Engine, Solarwinds, ServiceNow

Server Management/Monitoring Tools - SCOM, Solarwinds, WhatsUpGold, KACE, Manage Engine

Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancementPersonal development programs

Timeline

System/Data Security Analyst

Bank of America, Addison TX
02.2019

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Western Governors University
01.2019 - 2021.05

IT FIELD TECH/SYS ADMIN

TAYLOR MORRISON, MOTION RECRUITMENT (FORMER MDI GROUP)
11.2018 - 01.2019

Windows Server Administrator @ Tetra Pak

CSI IT - Formally TRG (Technology Resource Group)
05.2018 - 10.2018

Information Security Analyst

Securus Technologies,Carrollton TX
07.2017 - 05.2018

Systems Administrator

Oceans HealthCare, Plano TX
12.2016 - 07.2017

Desktop Technician

Mr. Cooper, Irving, TX
01.2016 - 12.2016

Desktop Engineer

Orion Health, Scottsdale AZ
09.2014 - 01.2016

IT Business Support Specialist @ City of Detroit

Computech, Detroit MI
02.2014 - 06.2014

Support Specialist II @Assure 360

BrookSource, Farmington Hills MI
05.2013 - 02.2014

Infrastructure Desktop Support Tech II

Caris Life Sciences, Phoenix AZ
01.2012 - 05.2013

IT Support Analyst II

Bechtel, Glendale AZ
10.2011 - 01.2012

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Rio Salado College, Associate in Applied Science Degree
08.2011 - 2013.05

Desktop Support Specialist II

Isagenix, Chandler AZ
05.2008 - 10.2011
Jeremy CaronSystems/Security Administrator