Summary
Overview
Work History
Skills
Timeline
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Heather McCall

Heather McCall

San Diego,CA

Summary

Strong and dedicated Server with over 15 years of experience in the dynamic restaurant industry. Adept at providing exceptional service in high-volume settings while maintaining a friendly and attentive demeanor. Ability to multitask while exceeding customer expectations and hospitality through a combination of excellent communication skills, attention to detail, and a genuine passion for creating memorable dining experiences.

Overview

15
15
years of professional experience

Work History

Server

Nolita Hall
12.2022 - 01.2024
  • Provided exceptional service to patrons by offering menu knowledge, making recommendations, and ensuring a positive dining experience
  • Managed and accurately recorded customer orders, communicated effectively with the kitchen staff, and ensured timely delivery of meals
  • Proactively upsold menu items, beverages, and specials, contributing to increased sales and customer satisfaction
  • Maintained cleanliness and organization of assigned tables, restocked supplies, and ensured a welcoming environment for guests.

Host and Server

Il Dandy (Civico by the Park)
12.2019 - 03.2020
  • Welcoming guests and assigning guests to tables according to pre-planning, supervising the wait staff and ensuring appropriate head counts to server sections, answering phones and taking reservations, maintaining a pleasant and welcoming environment for the guests' enjoyment at all times

Server

Working Class
09.2018 - 11.2019
  • Delivered exceptional, friendly and fast service
  • Answered questions about menu selections and made recommendations when requested
  • Monitored dining room to ensure optimal guest experiences
  • Answered customer inquiries and resolved issues promptly.

Airbnb SuperHost

Airbnb/self employed
03.2018 - Current
  • Over 6+ years experience operating and managing multiple airbnb properties and listings
  • Familiar with San Diego Short Term Rental Laws and regulations
  • Familiar with Landlord and Tenant rights
  • Detailed self cleaning after every guest
  • Resolved any guest issues promptly
  • Experience with rental arbitrage and leasing
  • Excellent financial record keeping for maximum net profits
  • Current property owner with current long term happy tenants and short term rentals with airbnb SuperHost 4.9/5 star reviews.

Server, Manager & Event Coordinator

The Winchester
12.2016 - 07.2018
  • Train and oversee front of house staff, ensure all food safety procedures are strictly adhered to, work closely with management to meet revenue objectives, implement appropriate strategies to resolve adverse trends and improve sales, maintain safe working conditions, follow company policies and procedures regarding the handling of cash, property, products and equipment.

Server & Hospitality Specialist

Carmines & Rosebud Italian Restaurants
01.2009 - 01.2015
  • Greeting guests and taking reservations, booking private events
  • Hosted and served as needed
  • Monitored dining room to ensure optimal guest experiences
  • Answer customer inquiries and resolved issues promptly
  • Knowledge in Italian wines and food
  • Managed closing duties including side work and checkouts.

Beertender

Half Acre Brewery
05.2017 - 01.2018
  • Worked front bar, educated guests on beer types and selections and gave recommendations
  • Poured and served beer
  • Worked quickly to ensure customers are served in a timely manner
  • Received in depth beer training including working shifts in the brewery.

Cooking Instructor

The Kids Table
01.2014 - 01.2015
  • Creating new and healthy recipes to give hands-on demonstrations to children
  • Instructed children Ages 2 - 17 years old how to make healthy meals and snacks
  • Taught knife skills course
  • Prepared all food that was needed to be included in that day's classes
  • Worked closely with local Chicago Public School to teach after school programs.

Skills

  • Proficiency in MS Office, Word, Excel
  • Adobe CS Photoshop and Lightroom
  • Proficiency in POS systems including Maitre 'd, Open Table, Aloha!, Revel, Brandibble and Toast
  • ServSafe and Food Handler certified

Timeline

Server

Nolita Hall
12.2022 - 01.2024

Host and Server

Il Dandy (Civico by the Park)
12.2019 - 03.2020

Server

Working Class
09.2018 - 11.2019

Airbnb SuperHost

Airbnb/self employed
03.2018 - Current

Beertender

Half Acre Brewery
05.2017 - 01.2018

Server, Manager & Event Coordinator

The Winchester
12.2016 - 07.2018

Cooking Instructor

The Kids Table
01.2014 - 01.2015

Server & Hospitality Specialist

Carmines & Rosebud Italian Restaurants
01.2009 - 01.2015

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Heather McCall