Summary
Overview
Work History
Education
Skills
CUST
Timeline
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Lenora Richter

Lenora Richter

Bokeelia,FL

Summary

Sales-oriented customer service professional with 15+ years of experience in customer service while exceeding company expectations. Expert in maintaining key performance indexes and providing exceptional customer service delivery. Adept at training and mentoring new employees to enhance quality of production.

Overview

31
31
years of professional experience

Work History

Technician/Cashier

Jackpot Corner / Treasure Cove
06.2024 - Current
  • Greeted guests warmly, ensuring a positive first impression and enhancing customer experience.

Hostess/Cashier

Motown Arcade
05.2023 - 07.2023
  • I took care of patrons

Hostess/Cashier

Vegas Queens
04.2020 - 04.2023
  • Accommodated and managed large parties
  • Paid customers winnings
  • Provided excellent customer service
  • Assisted with repairing machines
  • Trained new employees

Driver

Amazon Prime time
04.2020 - 04.2021
  • Driving and delivering packages for Amazon

Fit Specialist

Rockstar Harley Davidson
02.2020 - 04.2020
  • Motorcycle Sales got laid off because of coved

Driver

Gulf Coast Car Service
11.2019 - 02.2020
  • Airport Driverand taxi service including medically needy

Property Manager at Hidden Valley Resort

DcZipp Entreprise
01.2005 - 08.2019
  • Managed and cleaned over 60 properties at Hidden Valley Resort.
  • Established standards and procedures for work of staff and planned work schedules to ensure adequate service.
  • Inspected and evaluated physical condition of condominiums.
  • Coordinated the maintenance schedule of rentals with the maintenance department.
  • Met with customers to show properties.
  • Tended to guest requests.
  • Maintained the highest standards of cleaning throughout all properties.
  • Managed schedule and check in/outs.

Bartender

Jim & Jimmies
01.2014 - 07.2019
  • Fast-paced bar and restaurant.
  • Deep knowledge of domestic and craft beer, wine, spirits, and cocktails.
  • Mixed beverages and prepared cocktails always while improving customer experience.
  • Able to de-escalate situations or customer issues and complaints with ease.
  • Understanding of drink preparation and serving.
  • Able to build positive rapport to ensure repeat customers.

Lab Technician

American Red Cross
01.2019 - 04.2019
  • Inspect identify and pack all Blood and Plasma to ship to hospitals all over United States

Bartender and Server

Fatboys Saloon
01.2005 - 11.2014
  • Prepared and served various drinks and food, always able to ensure standards were met.
  • Communicated with customers, made recommendations based on the person's likes and dislikes.
  • Opened and closed bar.
  • Trained and coordinated staff.
  • Assisted in product development and planning of events held at the saloon.
  • Increased customer satisfaction and staff morale.

Fiber Optic Technician

DNA splicing Llc
06.1994 - 01.2004
  • Spliced and tested

Cashier/Technisian

The Grand
04.2023 - 06.2024

Fixed machines Paid customers

Education

High school diploma - undefined

Certificate - Phlebotomy

Penn Highlands
Johnstown, PA
01.2018

Certificate - Cosmetology

Pa Academy of Cosmetology
Johnstown, PA
09.1988

Skills

  • Retail sales
  • Construction Experience
  • Word
  • Outlook
  • Quick books
  • Accounting
  • Microsoft office
  • Customer service (10 years)
  • Guest Services
  • Delivery driver experience
  • Event Planning
  • Marketing
  • Patient care
  • Fiber Splicing
  • Office management
  • Scheduling
  • Leasing
  • Host/Hostess
  • Excel
  • Phlebotomist
  • Schedule Management
  • Customer Service
  • Venipuncture
  • Accounts payable
  • Microsoft Office
  • Retail
  • Property management
  • Medical Records
  • Filing
  • Microsoft Word
  • Driving
  • Phlebotomy
  • Vital Signs
  • Leadership
  • Laboratory Experience
  • Product Development
  • Accounts Receivable

CUST

Authorized to work in the US for any employer

Timeline

Technician/Cashier

Jackpot Corner / Treasure Cove
06.2024 - Current

Hostess/Cashier

Motown Arcade
05.2023 - 07.2023

Cashier/Technisian

The Grand
04.2023 - 06.2024

Hostess/Cashier

Vegas Queens
04.2020 - 04.2023

Driver

Amazon Prime time
04.2020 - 04.2021

Fit Specialist

Rockstar Harley Davidson
02.2020 - 04.2020

Driver

Gulf Coast Car Service
11.2019 - 02.2020

Lab Technician

American Red Cross
01.2019 - 04.2019

Bartender

Jim & Jimmies
01.2014 - 07.2019

Property Manager at Hidden Valley Resort

DcZipp Entreprise
01.2005 - 08.2019

Bartender and Server

Fatboys Saloon
01.2005 - 11.2014

Fiber Optic Technician

DNA splicing Llc
06.1994 - 01.2004

High school diploma - undefined

Certificate - Phlebotomy

Penn Highlands

Certificate - Cosmetology

Pa Academy of Cosmetology