Robin Johnston
Fontana,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Relations
The Coffee Bean & Tea Leaf
Los Angeles, CA
04.2014 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Logged call information and solutions provided into internal database.
Shift Supervisor- in Store
The Coffee Bean & Tea Leaf
Fontana C, CA
04.2008 - 04.2014
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Completed store opening and closing procedures and balanced tills.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Associate of Science - General Studies
San Joaquin Valley College
Rancho Cucamonga, CASkills
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Customer Data Confidentiality
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- CRM Software
- Data Entry and Maintenance
- Order and Refund Processing
Timeline
Customer Relations
The Coffee Bean & Tea Leaf
04.2014 - Current
Shift Supervisor- in Store
The Coffee Bean & Tea Leaf
04.2008 - 04.2014
Associate of Science - General Studies
San Joaquin Valley College