Melyssa Gollihar
Rio Rancho,NM
Summary
Knowledgeable in office management with solid background in customer relations . Led teams to enhance customer satisfaction through effective communication and innovative problem-solving. Demonstrated proficiency in conflict resolution and team coordination.
Overview
24
24
years of professional experience
Work History
Customer Relations
T-Mobile
03.2002 - 09.2025
- Addressed guest concerns with empathy and professionalism, maintaining strong customer relations.
- Promoted positive customer relations through effective communication skills when interacting with diverse clientele.
- Streamlined the collections process for increased success rates and improved customer relations.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.
- Maintained excellent customer relations.
Education
Business Administration
Colorado Technical University
Colorado Springs, CO05.2027
Skills
Organization
- Customer relations and communications
- Positive customer relations
- Excellent customer relations
- Customer relationships
- Friendly customer service
- Escalated customer support
- Guest relations experience
- Customer Orders Fulfillment
- Customer satisfaction focus
- Working with diverse customers
- Customer correspondence
- Patience and composure
- Strong empathy
- Computer skills
- Flexible schedule
- Guest accommodations
- Payment processing
- Cash handling experience
- Teamwork and collaboration
- Multitasking
- Calm and professional under pressure
- Understanding customer needs
- Active listening
- Adaptability and flexibility
- Self motivation
- Administrative and office support
Timeline
Customer Relations
T-Mobile
03.2002 - 09.2025
Business Administration
Colorado Technical University