Brittany Peralez
San Antonio,TX
Summary
Dynamic customer relations professional with a proven track record at State Farm, enhancing client satisfaction through tailored insurance solutions. Skilled in relationship building and compliance with lending regulations, I excel in delivering exceptional service and resolving complex issues, ensuring a positive experience for every customer.
Overview
7
7
years of professional experience
Work History
Customer Relations
State Farm
06.2022 - Current
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
Customer Service Representative
Speedy Cash
05.2020 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
Customer Service Representative
Spectrum
01.2019 - 05.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
East Central High School
San Antonio, TX07.2014
Skills
- Excellent customer relations
- Customer relations and communications
- Customer relations best practices
- Energy customer relations
- Positive customer relations
- Relationship and rapport building
Timeline
Customer Relations
State Farm
06.2022 - Current
Customer Service Representative
Speedy Cash
05.2020 - 06.2022
Customer Service Representative
Spectrum
01.2019 - 05.2020
High School Diploma -
East Central High School
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