Summary
Overview
Work History
Education
Skills
Timeline
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Bill Thompson

Parker,CO

Summary

Accomplished Project Manager with a proven track record at Environmental Stoneworks, adept in managing multiple projects and ensuring customer satisfaction. Expert in customer relations and communications, demonstrating exceptional ability to handle difficult customers and foster key client relationships. Achieved significant improvements in project delivery and team collaboration, enhancing profitability and client loyalty.

Overview

13
13
years of professional experience

Work History

Customer Relations

Western Towing
11.2022 - 11.2024
  • Maintained a high level of professionalism while addressing customer concerns, ensuring positive customer relations.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Managed a diverse portfolio of accounts, effectively prioritizing tasks to achieve revenue goals while maintaining excellent customer relations.

Project Manager

Environmental Stoneworks
05.2021 - 11.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Towing General Manager

Western Towing
08.2011 - 04.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

No Degree - Business Administration And Management

Stevens Henager
Ogden, UT

Skills

  • Customer relations abilities
  • Customer relations best practices
  • Customer relations and communications
  • Handling difficult customers
  • Key client relationships

Timeline

Customer Relations

Western Towing
11.2022 - 11.2024

Project Manager

Environmental Stoneworks
05.2021 - 11.2022

Towing General Manager

Western Towing
08.2011 - 04.2021

No Degree - Business Administration And Management

Stevens Henager

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Bill Thompson