Travis Woodbridge
New Brighton,PA
Summary
Customer service professional seeking new opportunities to apply and expand skill set in a different service industry.
Overview
10
10
years of professional experience
Work History
Project Coordinator
Eastern Architectural Products
Zelienople, PA
07.2017 - Current
- Managed all incoming calls for information, pricing, and samples
- Handled in-house sales responsibilities
- Managed CRM system for accurate customer records and information
- Sample administration
- Collaborated closely with sales representatives in our territory
- Handled the writing and distribution of quotes and sales orders
- Simplified the process of converting customer quotes into sales orders by effectively communicating and collaborating with customers
- Collected customer approvals and payments for sales orders
- Ensured efficient billing cycles by keeping track of payment deadlines and following up proactively with customers.
- Coordinated project schedule and lead times with operations manager
- Facilitated smooth coordination among sales representatives and customers during all project phases, spanning shop drawings to final production.
- Handle project submittals and warranty requests
Service Advisor
Wright Chevrolet Buick GMC
Baden, PA
07.2014 - 11.2017
- Field incoming calls for repair work, providing level one support to customers to determine the exact nature of their problem and schedule their appointments
- Assigned tasks to technician qualified for the job
- Worked collaboratively with a team of four technicians to offer diverse service options.
- Utilize GM software, Reynolds and Reynolds as well as Microsoft Office components to track and maintain records of each call assigned to my team
- Assist customers with their options concerning service, based on my knowledge of GM warranty, policies and procedures
- Address customer complaints and determine what, if any escalation was necessary to provide them with the best possible service experience
- Also follow up with those customers to insure their complete satisfaction
Service Advisor
Beaver County Dodge
Beaver Falls
07.2014 - 11.2016
- Provided prompt assistance to customers and their vehicles
- Managed all customer inquiries regarding billing and service issues
- Directed all unresolved customer concerns to the designated departments for in-depth inquiry
- Engaged with customers to address concerns and communicate necessary preventative maintenance
Service Advisor
Stafford Automotive Group
Fredericksburg, Virginia
04.2014 - 06.2014
- Served as Service Advisor at the highest producing Chrysler dealership in America
- Provided customers with detailed information about a variety of store products/services
- Ensured comprehensive documentation of all financial transactions, inquiries, complaints and issues
- Assisted with scheduling appointments for service work to be performed on vehicles
- Upsold additional products or services when appropriate
Education
Undergraduate Degree: Secondary Education -
Slippery Rock University
Slippery Rock, PA05.2012
Undergraduate Degree: Secondary Education -
Butler County Community College
Butler, PA05.2011
High School Diploma -
Lincoln High School
Ellwood City, PA05.2009
Skills
- Excellent customer service skills
- Proficient in Microsoft Office
- Respectable teamwork skills
- Handle large workloads while maintaining attention to details
- Trustworthy and efficient with everyday problems and unexpected complications
- Detail orientated
- Raring needing to call off for any reason
- Positive attitude and accepting of tasks whenever asked
- Always prepared
Timeline
Project Coordinator
Eastern Architectural Products
07.2017 - Current
Service Advisor
Wright Chevrolet Buick GMC
07.2014 - 11.2017
Service Advisor
Beaver County Dodge
07.2014 - 11.2016
Service Advisor
Stafford Automotive Group
04.2014 - 06.2014
Undergraduate Degree: Secondary Education -
Slippery Rock University
Undergraduate Degree: Secondary Education -
Butler County Community College
High School Diploma -
Lincoln High School
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