Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Kathryn Bauder

Glenside,PA

Summary

Versatile and adaptable Client service associate with substantial training and a diversity of industry experience. Graduated with a Bachelor of Arts degree. Demonstrated success in document and transaction processing. Accomplished in delivering superior customer service to achieve company initiatives and goals. Effective liaison in networking among managers and staff. Excellent communications, critical thinking, and problem solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Vanguard
Malvern, PA
07.2022 - Current
  • Provided superior customer service by responding promptly to client inquiries and requests.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Dishwasher

Wegmans
King Of Prussia, PA
06.2019 - 07.2022
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.

Technical Assistant

HULL & COMPANY
Horsham, PA
10.2016 - 02.2018
  • Quoted for premium and non-premium endorsements
  • Communicated with carrier representatives on policy forms and endorsement issuance
  • Responded to agent inquiries and resolved errors in documentation such as missing forms, licensing, and underwriting information
  • Collaborated with accounting department and agents to resolve billing issues and missing payments for accounts
  • Requested and reviewed home inspections to ensure compliance with underwriting policies and standards.

Bulk Foods Customer Service Representative

WEGMANS FOOD MARKETS
Warrington, PA
01.2014 - 01.2017
  • Delivered high-quality service and support to customers to fulfill 'Incredible Customer Service' and 'Knowledge Based Service' company standards
  • Managed product inventory, weekly and seasonal supply orders, and processed shrink
  • Refilled and restocked products and supplies
  • Cleaned and maintained area tools and floors
  • Assisted in taking departmental inventory twice per year.

Helping Hands Coordinator

WEGMANS FOOD MARKETS
Warrington, PA
01.2012 - 01.2013
  • As Coordinator, delegated activities to staff and managed the work environment
  • Served as liaison and point of contact between employees and managers
  • Assessed and defined individual employee skills and needs
  • Ordered cars and assisted customers in loading
  • Maintained parking lot and vestibule areas in order.

Education

Bachelor of Arts in History -

Temple University
Philadelphia, PA
05-2016

Coursework Completed -

Vassar College
Poughkeepsie, NY

Skills

  • Document Management
  • Project Management
  • Cross-Functional Collaboration
  • Teamwork and Leadership
  • CRM Software
  • Account Management
  • Customer Education
  • Customer Service and Support
  • Inventory Management
  • Database Management

Websites

Certification

  • FINRA SIE, Series 7, Series 63

Accomplishments

  • Two “Who We Are” Awards for teamwork and excellent customer service, Wegmans Food Markets, 2015, 2016

Timeline

Vanguard
07.2022 - Current

Dishwasher

Wegmans
06.2019 - 07.2022

Technical Assistant

HULL & COMPANY
10.2016 - 02.2018

Bulk Foods Customer Service Representative

WEGMANS FOOD MARKETS
01.2014 - 01.2017

Helping Hands Coordinator

WEGMANS FOOD MARKETS
01.2012 - 01.2013

Bachelor of Arts in History -

Temple University

Coursework Completed -

Vassar College

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Kathryn Bauder