Shirley Flowers
Killeen,TX
Summary
Dedicated Child Protective Services Investigator II with extensive expertise in crisis response, trauma-informed care, and child welfare advocacy. Proven ability to conduct sensitive investigations, collaborate effectively with multidisciplinary teams, and make critical safety decisions to safeguard vulnerable populations. Committed to advancing social work practices that empower individuals and families while promoting systemic change through compassionate, ethical, and client-centered approaches. Recognized for exceptional reliability, integrity, and strong problem-solving skills, consistently fostering trust and rapport with the community while delivering timely and accurate results.
Overview
37
37
years of professional experience
Work History
STATE OF TEXAS DFPS
01.2024 - Current
- Conducted timely and thorough investigations into allegations of child abuse, neglect, and exploitation in compliance with state laws and agency protocols.
- I interviewed children, families and collateral contacts to assess risk and ensure child safety in often high-stress or crisis situations.
- Collaborated with law enforcement, medical professionals, mental health providers, and legal personnel to coordinate services and ensure accurate case outcomes.
Administrative Assistant
Virginia College @Austin
Austin, TX
01.2008 - 01.2010
- Provide outstanding customer service, handling and directing incoming telephone calls, assisting students with inquiries and requests, and processing financial documents.
- Data entry and records management within the schools system.
- Managing confidential information in compliance with HIPPA and school policies.
MEDIC/Phlebotomist/Corrections
Hays County Law Enforcement Center
San Marcos, TX
01.2006 - 01.2008
- Performs physical exams during patient assessments, communicate and assist in house Doctors with inmates, Research medication and diseases, strong medical terminology background.
- Order and administer medication, administer, and check TB tests, monitor diabetics, and communicate with other jail facilities. Answer medical requests from in- mates. Restock medication and supplies.
- Process inmates in and out of county jail in a timely manner as well as their belongings. Trained new officers on jail policies and inmate handling.
Security Supervisor
Allied Barton Security
Seattle, WA
01.2005 - 01.2006
- Maintain the security operations center, Monitor CCTV, Manage all officers on staff. In charge of routine patrols, escorting clients, and mediating all disputes before they escalate into major problems. Chart all activities and gave verbal reports to the oncoming staff. Schedule and lead staff meetings.
Battalion Retention and Equal Employment Opportunity Representative (EEO)
U.S. Military
01.1989 - 01.2004
- Directly responsible for overseeing all U.S. Military re-enlisting operations. Coordinated and delegated task requirements and duties for 3,500-person battalion. Evaluated personnel files to qualify individuals for retention in the Armed Forces. In charge of ensuring all EEO issues were addressed, and all policies were implemented and followed. Scheduled and lead staff meetings.
- Directly responsible for overseeing all food service operations for a large dining facility. Coordinated, scheduled, and ensured duties and training of over 2,000-person battalion, were conducted on a regular basis. Planned 450 meals three times per day and seven days a week.
- Lead maintenance programs to ensure equipment readiness. Inspected food preparation and storage areas to ensure compliance with regulatory guidelines. Controlled and ensured inventory of all emergency food supplies were constantly in stock. Created and motivated a teamwork environment. Led team meetings.
Education
MS - Biblical Divinity
FIA College
Garner, NCCertificate - MLO
Champions School Of Real Estate
Austin, TXBS - Biblical Theology
FIA College
Garner, NCAAS - Surgical Technician
Virginia College
Austin, TXSkills
- Skilled in Microsoft Office Suite
- Document preparation
- Effective verbal communication
- Accurate data entry
- Proficient in Microsoft Office
- Data entry management
- Document management
- Calendar organization
- Digital document scanning
- Sensitive information management
Timeline
STATE OF TEXAS DFPS
01.2024 - Current
Administrative Assistant
Virginia College @Austin
01.2008 - 01.2010
MEDIC/Phlebotomist/Corrections
Hays County Law Enforcement Center
01.2006 - 01.2008
Security Supervisor
Allied Barton Security
01.2005 - 01.2006
Battalion Retention and Equal Employment Opportunity Representative (EEO)
U.S. Military
01.1989 - 01.2004
Certificate - MLO
Champions School Of Real Estate
BS - Biblical Theology
FIA College
AAS - Surgical Technician
Virginia College
MS - Biblical Divinity
FIA College