Blanca Murguia

• Processed and reviewed SBA loan applications, ensuring compliance with federal guidelines.
• Utilized automated systems to reduce loan processing time by 30%.
• Analyzed applicant data to identify discrepancies, achieving 98% accuracy in reviews.
• Provided responsive customer service to borrowers, resolving 95% of inquiries within 24 hours.
• Recording applications for loan and credit, loan information, and disbursements of funds using laptops or computers.

• Submitting loan applications with recommendations for underwriting approval.
• Contacting customers by mail, telephone, or in person concerning acceptance or rejection of applications.
• Filing and maintaining loan records.
• Contacting credit bureaus, employers, and other sources to check applicants' credit and personal references.
• Checking the value of customer collateral to be held as loan security.
• Interviewing loan applicants to obtain personal and financial data and to assist in completing applications.
• Preparing and typing loan applications, closing documents, legal documents, letters, forms, government notices, and checks using computers.
• Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
• Calculating, reviewing, and correcting errors on interest, principal, payment, and closing costs, using computers or calculators.
• Answering questions and advising customers regarding loans and transactions.
• Presenting loan and repayment schedules to customers.
• Ordering property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
• Accepting payment on accounts.
• Scheduling and conducting closings of mortgage transactions.
• Establishing credit limits and granting extensions of credit on overdue accounts.
• Verifying and examining information and accuracy of loan application and closing documents.
• Conducting research necessary to assist lenders in answering inquiries regarding recently submitted actions or inquiries.
• Reviewing and associating trailing documents with their respective loan files or transfers files/documents to the appropriate SBA office.

• Processed loan applications, ensuring accuracy and compliance with regulations.
• Coordinated documentation requests from clients, streamlining information flow.
• Assisted in reviewing financial statements and credit reports for loan eligibility.
• Managed communication between borrowers and lenders to facilitate timely approvals.
• Trained new staff on loan processing systems and best practices for efficiency.
• Implemented process improvements that reduced turnaround time for application reviews.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Set up and completed loan submission packages.
• Handled any conditions sent from underwriting departments.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Communicated with customers daily to request information and complete paperwork.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Assessed loan compliance to meet mortgage lending laws and regulations.
• Evaluated approvals against established bank and government lending standards.
• Coordinated closing process with attorneys, title companies, and government clerks.
• Assembled important paperwork and disclosures for borrower.
• Monitored key dates to obtain information by deadlines.
• Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
• Optimized internal processes by suggesting improvements based on experience and observation, leading to increased efficiency within the department.
• Fostered a positive team environment through active collaboration and sharing best practices to enhance overall effectiveness.
• Upheld strict standards of confidentiality by securely handling sensitive client information in both physical and electronic formats.
• Maintained comprehensive records of processed loans, ensuring easy retrieval for future reference or audits.
• Improved data accuracy within the database system through meticulous entry and verification of client information.
• Facilitated smooth transitions between departments during loan handoffs by maintaining clear lines of communication between all stakeholders involved in each transaction.
• Collaborated with loan officers to ensure accurate completion of required forms and adherence to regulatory guidelines.
• Ensured compliance with lending policies by reviewing credit reports thoroughly before submitting applications for approval.
• Streamlined loan processing by efficiently organizing and verifying applicant documentation.
• Reduced processing time for loan applications through diligent management of workflow and task prioritization.
• Contributed to a high team performance by meeting individual targets consistently while supporting colleagues in achieving their goals as well.
• Provided exceptional customer service by listening attentively to client needs, offering personalized solutions tailored to their circumstances.
• Identified discrepancies in loan documents, resolving issues promptly to avoid delays in approval processes.
• Demonstrated adaptability when faced with policy changes or new software implementations, quickly mastering new protocols for seamless integration into daily operations.
• Assisted underwriters in evaluating loan applications by providing relevant information and supporting documentation.
• Stayed current on industry trends and regulations, continually updating knowledge to better serve clients and improve overall efficiency.
• Set up files using loan officer checklist and submitted on-time for processing.
• Answered inquiries and provided superior customer service to clients.
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
• Verified credit histories, personal references and employment backgrounds for each applicant.
• Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
• Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
• Reviewed and validated details of loan applications and closing documentation.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
• Affirmed loan document accuracy to protect lenders from potential fraud.
• Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
• Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
• Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
• Consulted with outside vendors to identify and resolve loan closing issues.
• Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
• Calculated, reviewed and corrected errors on interest, principal and closing costs.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support assistance.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Mentored new employees on procedures and policies to maximize team performance.
• Enhanced customer satisfaction with timely communication on the status of their loans, addressing concerns and answering queries.
• Expedited the closing process by coordinating with all involved parties, including title companies, attorneys, and real estate agents.
• Managed multiple tasks simultaneously, ensuring deadlines were met without compromising the quality of work produced.
• Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
• Liaised with clients to guide through loan closing process and skillfully handle any concerns.
• Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
• Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
• Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
• Processed loan applications, ensuring accuracy and compliance with regulations.
• Coordinated documentation requests from clients, streamlining information flow.
• Assisted in reviewing financial statements and credit reports for loan eligibility.
• Managed communication between borrowers and lenders to facilitate timely approvals.
• Trained new staff on loan processing systems and best practices for efficiency.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Set up and completed loan submission packages.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support assistance.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Mentored new employees on procedures and policies to maximize team performance.

• Maintained accurate department and customer records.
• Provided secretarial and office management support while building cooperative working relationships.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Composed correspondence, reports and meeting notes.
• Responded effectively to sensitive inquiries or complaints.