Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Milano- Ferola

Portsmouth,NH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Loan Processor

Blue Water Mortgage
07.2024 - Current
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and created condition lists for applicants.

Assistant Restaurant Manager

The Homestead Restaurant
08.2010 - 03.2025
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Fostered partnerships with local businesses for cross-promotion.
  • Improved restaurant's online rating by responding promptly to customer feedback on various platforms.

Loan Officer Assistant

CMG Home Loans
05.2023 - 05.2024
  • Answered inquiries and provided excellent customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Assembled important paperwork and disclosures for borrower.
  • Monitored key dates to obtain information by deadlines.

Loan Officer Assistant

Guild Mortgage
02.2018 - 02.2018
  • Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
  • Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
  • Improved client satisfaction, promptly addressing inquiries and concerns throughout loan process.
  • Fostered positive relationships with clients, ensuring smooth and supportive loan application experience.

Education

Associates in Business -

Manchester Community College
Manchester, NH

Skills

  • Accurate data entry
  • Effective collaboration skills
  • Data validation
  • Skilled in Microsoft Office suite

Timeline

Loan Processor

Blue Water Mortgage
07.2024 - Current

Loan Officer Assistant

CMG Home Loans
05.2023 - 05.2024

Loan Officer Assistant

Guild Mortgage
02.2018 - 02.2018

Assistant Restaurant Manager

The Homestead Restaurant
08.2010 - 03.2025

Associates in Business -

Manchester Community College

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Victoria Milano- Ferola