Natasha Hawkins
DR Horton
Rowlett,TX
14
years of professional experience
Mortgage Loan Processor with mortgage operations experience across financial reporting, variance analysis, and loan servicing. Supports profitability by identifying key drivers, preparing periodic results, and strengthening controls around account services, escrows, payoffs, lien release, and loan modification in Loan Processor work. Coordinates with matrix teams to improve reporting accuracy, process development, and portfolio oversight.
Work History
Loan Processor
2 Years 6 Months- Processed loan applications to ensure accuracy and compliance with company policies.
- Collaborated with underwriters to resolve issues and expedite loan approvals.
- Communicated with clients to gather necessary documentation and clarify loan requirements.
- Reviewed financial statements for completeness and adherence to lending standards.
- Streamlined workflows by implementing standardized checklists for application reviews.
- Monitored loan pipeline status, proactively addressing delays or discrepancies.
- Analyzed industry trends to recommend improvements in processing operations for enhanced performance.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Processing Assistant Manager, Senior Account Manager III, Junior Account Manager
7 Years 1 Month- Processing Assistant Manager
- Identified best practices for all opportunities to improve Financial Profitability - located Key Drivers
- Prepared Variance Analysis and Explanations to aide in the preparation of the periodic Financial results
- Financial Reporting: Account Services, Escrows, Payoff, Liens Release, Loan Modification, Validation
- Controlled development of Financial Systems, preparation of Financial Reports, Procedures, Findings
- Senior Account Manager III
- Monitored existing Portfolio of Mortgage Loans, Repayment Plans, Foreclosure Prevention, Payments
- Timely reporting of all Loan functions with appropriate analytical insight for entire Portfolio
- Provided Initial Review, Analysis, Recommendations: Claims, Loans and Loan Correspondents
- Managed within a Matrix Organization, successfully interacted and inspired the future generation
- Junior Account Manager
- Analyzed, prepared and reviewed periodic Loan Performance, supported End Close and Forecasting
- Performed Claims, Quality Assurance, Billing and EOBs - made recommendations for recoupment
- Streamlined analysis of loss and detected trends to minimize Operational and Financial Risk
- Interfaced with Teams and various interested Parties, explained complicated matters in a simple sense
- Loan Depot, Hybrid Setting
Benefits Verification Specialist
2 Months- Followed all Company Policies, Procedures, Code of Ethics, Business Conduct, Operational Framework
- Maintained knowledge of trends, regulatory changes and new advances in Benefits and Insurance
- Inspired Multi-Disciplinary Teams, drove towards a common Goal within Budget Constraints
- Analyzed data with Compensation, Reports, Benefits, Disputes, Investigations, Health and Safety
- AmerisourceBergen, (The Lash Group) - Frisco, TX
Medical Records Professional
10 Months- Performed Claims, Quality Assurance, Billing and EOB follow up - made recommendations for problems
- Maintained and protected the confidentiality of all Medical Records and Patient Documentation
- Accurately reported and documented all Medical Claims ensuring billing to the correct Financial Plans
- Excelled in all aspects of Administration, Claims, Billing, Referrals, Scheduling and Medical Liaison
- Cigna, Plano, TX
Team Lead, Patient Assistant Specialist
1 Year 4 Months- Sought to connect Resources across various avenues to share expertise and complete Patient Care
- Tracked and performed detailed Claim Analysis and Quality Assurance on Medical Records
- Accurate Documentation of pertinent Information for Medical Policies, Briefings, Benefits, Records
- Provided Document Analyses and Data Entry - navigated between Computer screens for research
- RX Crossroads, Louisville, KY
Education
High School Diploma
Medical Assisting Graduate
Skills
Strategic planning
Leadership
Process improvement
Operations analysis
Complaint resolution
Reporting
Accurate data entry
Billing
Claims
HIPAA
Call center metrics
Career Highlights
- Loan Depot - Processing Assistant Manager, Senior Account Manager III, Junior Account Manager
- Coordinated and enhanced the Processing Manager and Senior Account Managers to exceed Goals
- Streamlined a pipeline of Loans: Loan Originator, Underwriter, Funder, Title Companies, Loan Status
- RX Crossroads - Team Lead, Patient Assistant Specialist
- Mentored, trained and foster 12+ Employees for the Freestyle Program, liaison for Program Manager
- Personally adjusted and implemented Training Plans - observed and graded all QA Trackers
Timeline
Loan Processor
DR Horton
02.2024 - CurrentRead More
Processing Assistant Manager, Senior Account Manager III, Junior Account Manager
Loan Depot
03.2015 - 04.2022Read More
Benefits Verification Specialist
AmerisourceBergen, (The Lash Group)
11.2014 - 01.2015Read More
Medical Records Professional
Cigna
10.2013 - 08.2014Read More
Team Lead, Patient Assistant Specialist
RX Crossroads
04.2012 - 08.2013Read More
Medical Assisting High Tech Institute
Medical Assisting Graduate
Read More
Richardson High School
High School Diploma
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