Ahjiana Johnson
Lyons,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Freelance Waxer
01.2020 - Current
- Discuss client needs and preferences
- Use the right equipment and ensure it is sanitary for each use
- Wax various body parts, including areas of the face, back, legs, arms, and bikini line
- Transporting equipment to destinations safely.
Freelance MUA
04.2016 - Current
- Enhancing facial aesthetics through makeup
- Consulting with clients and creating custom looks based on their specifications.
Esthetician
Finger Lakes Wax Studio
10.2021 - 03.2024
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Facilitated training sessions for new estheticians, sharing best practices and mentoring them throughout their onboarding process.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
Cleaner
Yale Manor
07.2021 - 10.2021
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Deli Associate
Walmart
11.2020 - 07.2021
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Increased deli sales through the effective promotion of featured items and specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Streamlined order processing by efficiently utilizing point-of-sale systems and effectively communicating with kitchen staff.
Pizza Delivery Driver
Cjs Pizzaeria
02.2017 - 12.2019
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
Summer Camp Counselor
Sodus Recreation
06.2013 - 08.2019
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Mentored new camp staff members, sharing expertise in program development and best practices for camper interactions.
- Organized special events such as talent shows or field trips, creating memorable experiences for all participants.
Education
Esthetic And Nail Specialist
Continental School of Beauty- Rochester, Jefferson Rd.
04.2021
High School Diploma -
Sodus Jr/Sr High School
Sodus, NY06.2016
Skills
- Facial and Body Waxing Services
- Facial and Body Treatments
- Dermalogica
- MUA
- Basic/Gel mani/pedis
- Acrylic nails
- Lash extensions
- Cash Handling
- Customer Service
- Cleaning and sanitizing
- Sales expertise
- Staff Mentoring
- Time management skills
- Work Ethic and Integrity
- Patience and Empathy
- Reliability
- Discretion and Confidentiality
- Professional Communication
Awards
- Dermalogica Clean Touch Certified
- Dermalogica Clean Touch Certified; for makeup artist
- BARBICIDE Certified
Timeline
Esthetician
Finger Lakes Wax Studio
10.2021 - 03.2024
Cleaner
Yale Manor
07.2021 - 10.2021
Deli Associate
Walmart
11.2020 - 07.2021
Freelance Waxer
01.2020 - Current
Pizza Delivery Driver
Cjs Pizzaeria
02.2017 - 12.2019
Freelance MUA
04.2016 - Current
Summer Camp Counselor
Sodus Recreation
06.2013 - 08.2019
Esthetic And Nail Specialist
Continental School of Beauty- Rochester, Jefferson Rd.
High School Diploma -
Sodus Jr/Sr High School