Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Philip M Gonzalez

Colorado Springs,CO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished Correctional Officer Sergeant offering six years of experience managing personal safety and order in global war on terror. Focused and detail-oriented with comprehensive weapons training. Adept at remaining on high alert at all times and managing security risks. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Staff Sergeant

Army
Colorado Springs, CO
03.2016 - Current
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
  • Responded to call-outs during periods of low coverage or high demand to serve public in city I am stationed in.
  • Backed up patrol officers during difficult stops or to answer complex questions.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
  • Commanded on-scene tactical teams during critical incidents.

Warehouse Material Handler

UPS Freight
El Paso, TX
10.2009 - 03.2016
  • Located materials and supplies by pulling and verifying items on production orders.
  • Observed safety procedures and practices to prevent injury.
  • Sorted materials for scanning to meet production goals.
  • Operated material handling equipment to receive and ship freight.
  • Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
  • Leveraged forklift, hand truck or electric dolly to move or stack materials.
  • Loaded and unloaded items to move between storage shelves and vehicles.

Insurance Agent

State Farm
El Paso , Tx
02.2012 - 04.2013
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Collected, sorted, distributed and sent mail and packages.

Material Handler

GreenBay Packaging
El Paso , Texas
08.2008 - 09.2009
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.

Cash Register Clerk and Stocker

Dollar General Store
El Paso , Texas
03.2007 - 06.2008
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Some College (No Degree) - Fire Science

El Paso Community College
El Paso, TX

High School Diploma -

Andres High School
El Paso, TX
06.2009

Skills

Materials Packing

  • Microsoft Excel
  • Physical Strength and Stamina
  • Standards Compliance
  • Hazardous Material Safety
  • Hand and Power Tool Operation
  • Performance Goals
  • Production Lines
  • Customer Experience
  • OSHA Standards
  • Supply Pulling
  • Computerized Time Management Systems
  • Health Administration
  • Efficient Routing
  • Materials Handling Safety Training
  • Bracing, Padding and Strapping
  • Stacking and Staging
  • First Aid Certification
  • Storage Area Maintenance
  • Equipment Parts Replacement
  • Protective Equipment Use
  • Load Security and Guidance
  • Securing Cargo
  • Equipment Maintenance
  • Supply Chain Management

Accomplishments

  • Achieved Operation Inherent Resolve through effectively helping with 82nd ABN Division defeat ISIS out of Syria, Iraq, Mosul.
  • Supervised team of five personal soldiers.
  • Collaborated with team from a different unit in the development of defeating ISIS and accomplish numerous missions.
  • Documented and resolved many tactical/ collaborations which led to accomplishing missions in Joint Readiness Training Center (JRTC) and or National Training Center (NTC).

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Staff Sergeant

Army
03.2016 - Current

Insurance Agent

State Farm
02.2012 - 04.2013

Warehouse Material Handler

UPS Freight
10.2009 - 03.2016

Material Handler

GreenBay Packaging
08.2008 - 09.2009

Cash Register Clerk and Stocker

Dollar General Store
03.2007 - 06.2008

Some College (No Degree) - Fire Science

El Paso Community College

High School Diploma -

Andres High School

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Philip M Gonzalez