Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Moryna (Rowan) Thanom

Loveland,CO

Summary

Dynamic and results-driven professional with extensive experience at Howie's Game Shack, excelling in team leadership and conflict resolution. Proven track record of enhancing operational efficiency and customer satisfaction through innovative problem-solving and meticulous organization. Skilled in data management and committed to continuous improvement, fostering strong relationships within diverse teams. Resourceful Staff Member known for high productivity and efficient task completion. Specialize in time management, workflow optimization, and clear communication. Excel at teamwork, adaptability, and problem-solving to achieve goals. Committed to enhancing team performance through proactive support and effective collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Staff Sergeant

Active Duty Army
Schofield Barracks, HI
04.2025 - 06.2025
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated a variety of machinery and tools safely and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed routine maintenance and repair.

Shift Leader

Qdoba
Fort Collins, CO
09.2024 - 03.2025
  • Assisted in training new employees on shift operations.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Inspected equipment and ensured it was properly maintained by kitchen staff.
  • Maintained up-to-date knowledge of menu items, ingredients, and recipes.
  • Performed regular inventory checks to ensure adequate stock levels were maintained.
  • Reviewed food orders to verify accuracy before they were sent out.
  • Managed cashiering duties such as counting money at the end of shift.
  • Coordinated with other departments such as front-of-house or catering services when needed.
  • Enforced sanitation policies and procedures throughout the kitchen area.
  • Ensured kitchen staff followed health and safety regulations.
  • Assisted in developing new menu items based on customer feedback.
  • Trained new cooks on proper food handling techniques.
  • Resolved customer complaints in a timely manner.
  • Implemented cost saving measures while still maintaining high quality standards.
  • Organized the work area for efficient functioning during shifts.
  • Developed strategies to reduce waste and increase efficiency within the kitchen.
  • Monitored food preparation to ensure quality standards were met.
  • Cut, chopped and sliced meat and produce to prepare for cooking.
  • Followed recipes and procedures to prepare, season and cook food products.
  • Experimented with new recipes and ingredients to refresh menu offerings.
  • Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
  • Kept kitchen, cooking utensils and storeroom clean and neat.

Shift Lead Manager

Howie's Game Shack
Buena Park, CA
03.2011 - 03.2025

Developed new process for employee evaluation which resulted in marked performance improvements. Monitored multiple databases to keep track of all company inventory. Responsible for solving and resolved work related issues.

  • Trained new employees on procedures, policies, and job functions.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.

Technicians Operator

Mesa Natural Gas Solutions
Loveland, CO
04.2022 - 05.2024
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided accurate information about products and services to customers.
  • Initiated emergency response protocols when necessary.
  • Ensured that all necessary paperwork was completed accurately and in a timely manner.

Education

High School Diploma - General Education

Access High School
Anaheim, CA, USA
2010

Skills

  • Extremely organized
  • Computer proficient
  • Team leadership
  • Microsoft Office
  • Data management
  • Quick learner
  • Conflict resolution
  • Computer literate
  • Creative problem Solving
  • Customer Satisfaction
  • Multi-Task Management
  • Advertising
  • Customer service
  • Quality assurance
  • Materials restocking
  • Strong teamwork
  • Customer service expertise
  • Cash handling
  • Cleaning skills
  • Analytical thinking
  • Continuous improvement
  • Relationship building
  • Business ethics
  • Experience in leadership
  • Teamwork and collaboration

Affiliations

Associated Student Body (ASB), Senior citizens help, help distribute food for events, Member, Small Business Association (2010 - present).

Accomplishments

Supervision

  • Supervised team of three staff members, Overseeing and solving questions and answering them best to the knowledge I know as a manager.

Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational perspectives and thoughts around the store, making sure all workers are organization and doing the needs of the store.

Certification

  • ServSafe

Timeline

Staff Sergeant

Active Duty Army
04.2025 - 06.2025

Shift Leader

Qdoba
09.2024 - 03.2025

Technicians Operator

Mesa Natural Gas Solutions
04.2022 - 05.2024

Shift Lead Manager

Howie's Game Shack
03.2011 - 03.2025

High School Diploma - General Education

Access High School
Moryna (Rowan) Thanom