AWARDS
QUINTON LYNCH
Social Worker- Housing
Middlesex,NJ
Summary
SUMMARY OF EXPERIENCE
Dedicated Residential Social Worker offering over 20 years of housing and apartment management expertise. Offering comprehensive background in social services and housing retention, as well as strong interpersonal, organizational and computer skills. Builds tenant rapport and assesses needs to provide appropriate resources.
Overview
24
24
years of professional experience
11
11
years of post-secondary education
Work History
Residential Social Worker-Housing
Goddard Riverside
Manhattan, NY
05.2000 - Current
- Processed applications and interviewed potential tenants during a three-phase HPD-funded rehabilitation project for an SRO property on the Upper West Side.
- Liaised with managing agency, contractors and supported city agencies, including the Human Resources Administration, the Department of Housing, Preservation and Development, and Grenadier Realty Corp.
- Followed up on delinquent tenants and coordinated rent collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to prospective units available and performed tours of premises.
- Process recertifications for Section 8 subsidies, and city grants offered to bring rent arrears to a zero balance.
- Coordinated with Superintendent and janitorial staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Managed a caseload of 60-65 tenants in a SRO Mod-Rehab apartment building housing 201 residents.
- Ensured Leasing Agreement and House Rules were adhered to.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, by providing direct, hands-on support services.
- Calculated tenant rent amounts to prepare leases and contracts.
Case Manager
Institute for Community Living
Manhattan, NY
09.1996 - 08.1998
- Provided supportive counseling in 1:1 sessions or group formats
- Completed complicated benefit-related application.
- Establishing action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
- Identified care needs of individual clients and coordinated responses based on physician and or psychiatrist's advice.
- Documented treatment plans against individual goals and healthcare standards.
- Developed and implemented transition services plan to facilitate movement from transitional housing to residential apartments.
Day Service Coordinator
Canarsie Aware
Brooklyn, NY
11.1995 - 06.1996
- Offered rehabilitative services for adolescents recovering from substance abuse in an alternative high school setting.
- Supervised staff responsible for providing individual and group counseling and interfaced with Board of Education staff to ensure ongoing educational services provided preparation for the GED examination.
- Developed behavior modification techniques to enhance the teaching of counseling modalities.
- Held interdisciplinary case conferences to instruct staff on how to implement structured courses of action to improve graduation rate.
- Completed bi-weekly time sheets, semi-annual staff performance evaluations and other supervisory functions.
- Worked with students to improve life choices and maximize benefits of programs.
Education
Bachelor of Professional Studies (BPS) - Human Services
Metropolitan College of New York
New York, NY 09.1993 - 01.2005
Skills
Customer service-focused
Property tours and inspections
Property management
Exceptional oral and written communication skills
Affordable housing programs knowledge
MRI accounting software
Knowledge of leasing agreements, renewals and riders
Organizational Management
Accomplishments
- Achieved 100% success during bi-annual city audits by introducing AWARDS software for record and note keeping.
- Improved customer satisfaction ratings by 75% by implementing conflict resolutions.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised and trained a team of 15 staff members over the course of 20 years.
- Increased company revenue by $20,000+ by negotiating "one shot deal" city grants for rent arrears.
Software
MRI
Micro Soft Word
Excel
Real Page
Interests
International Christian Brotherhood
Professional Dog Training
Timeline
Residential Social Worker-Housing
Goddard Riverside
05.2000 - Current
Case Manager
Institute for Community Living
09.1996 - 08.1998
Day Service Coordinator
Canarsie Aware
11.1995 - 06.1996
Bachelor of Professional Studies (BPS) - Human Services
Metropolitan College of New York
09.1993 - 01.2005