Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced peaceful environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities, and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Motivated Administrative Assistant with 15 years of experience offering office support in the clerical industry. An energetic and reputable individual possessing a strong work ethic, professional demeanor, and superb initiative. Exceptional customer service and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Tammy Johnson
Tenaha,TX
Summary
Work History
Tri County Community Action AgencyCenter, TX
Administrative Assistant
12.2018 - Current
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for the office.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings, and events for management staff.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Composed, edited and typed complex memos and reports with job-related software.
Doches Credit UnionCenter, TX
Bank Teller
07.2015 - 11.2018
Job overview
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into computer and issued customer receipts.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Opened new checking, savings and lines of credit for customer accounts.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Directed specific questions to appropriate branch personnel.
Western FinanceCenter, TX
Account Specialist
02.2011 - 07.2015
Job overview
- Received, prioritized and responded to multiple points of customer communication.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Established and enforced sales goals to boost team success.
- Strengthened online presence to capitalize on emerging trends.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Engaged casual shoppers to provide information about featured products and recommend merchandise.
Armstrong Wood Products, TX
Wood Grader
06.2004 - 01.2011
Job overview
- Inspected, graded and sorted incoming goods by evaluating based on appearance and overall quality.
- Participated in and completed training on properly and safely operating new equipment.
- Maintained equipment by troubleshooting to determine causes of problems and complete minor repairs.
- Observed equipment operation to detect machine malfunction and perform minor repairs.
- Labeled products passing inspection to verify items met required specifications.
Education
Center High SchoolCenter, TX
High School Diploma
05.1992
University Overview
Skills
- Document Retrieval
- Cash Deposit Preparation
- Recordkeeping and Bookkeeping
- Check Processing
- Account Balancing Reconciliation
- Advanced MS Office Suite Knowledge
- Types 40 WPM
- Transporting Files
- Records Management Systems
- Program File Distribution
- Inventory Systems
- Sensitive Material Handling
- Detailed Meeting Minutes
- Memo Preparation
- Data Entry Documentation
- Technologically Savvy
- Excel Spreadsheets
- Office Equipment Operation
- Task Prioritization
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Verbal and Written Communication
- Professional and Courteous
- Microsoft Office
- Computers and Technology
- Supply Inventory Control
- Meticulous Attention to Detail
- Strong Organizational Skills
- Multitasking and Time Management
- Judgment and Decision Making
- Multi-Line Telephone Systems
- Document and File Management
- Appointment Coordination
Timeline
Administrative Assistant
Tri County Community Action Agency
12.2018 - Current
Bank Teller
Doches Credit Union
07.2015 - 11.2018
Account Specialist
Western Finance
02.2011 - 07.2015
Wood Grader
Armstrong Wood Products
06.2004 - 01.2011
Center High School
High School Diploma
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